Client Care Counselor (U.S. Remote)
Client Care Counselor (U.S. Remote)
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1 Vacancy
Job Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical mental and financial health TELUS Health is improving health outcomes for consumers patients healthcare professionals employers and employees.
Client Care Counselor (Remote U.S. Based)
TELUS Health Call Centre services
Remote Anywhere in the U.S.
Full-Time Permanent Position
Join our Team
Are you a mental health professional who thrives in moments of crisis and meaningful connection Whether youre early in your career or bring years of experience TELUS Health invites you to join a collaborative trauma-informed team delivering real-time single-session support to individuals facing a wide range of emotional and complex life challenges.
At TELUS Health we combine clinical excellence with digital innovation to expand access to care and improve lives across the U.S.
What Sets Us Apart
100% Remote Work from anywhere in the U.S. with equipment provided
Paid training Build skills in suicide prevention clinical risk assessment trauma-informed care and cultural safety
Connected Team Culture With 24/7 coverage youre never on your own; instant peer support is always available through chat video or phone
Professional Growth & Development Access to ongoing clinical supervision on-demand development courses peer mentorship and career pathways
Flexible scheduling Structured rotating shifts with evening and weekend options
Inclusive Environment Where compassion ethics and mental wellness are at the core of everything we do
Benefits & PTO Competitive health coverage and paid time off to support your well-being
What Youll Do
As a Client Care Counselor youll serve as the initial clinical contact for individuals presenting with a broad range of concernsemotional distress relationship challenges substance use or complex situational stressors (e.g. legal financial elder care).
Every interaction whether via phone or chat is delivered with a strong clinical framework grounded in empathy and evidence-based approaches. You will provide brief solution-focused interventions aimed at harm reduction safety enhancement and facilitating timely connections to appropriate resources and ongoing care.
Heres How
Deliver real-time support and clinical intervention via phone or chat
Manage a wide variety of concerns including suicide risk substance use and child welfare
Empower clients using solution-focused strategies
Conduct risk assessments and develop collaborative safety plans
Refer clients to appropriate internal or external resources as needed
Accurately document and escalate urgent concerns when appropriate
Support first-call resolution whenever within scope
What You Bring
Masters degree in Social Work Counseling Psychology or a related clinical field
Licensure or eligibility for licensure in your U.S. state (preferred but not required)
Experience or strong interest in crisis intervention and risk assessment
Ability to work confidently with diverse populations and complex high-risk situations
Proficiency with digital tools and clinical documentation systems
Calm sound clinical judgment under pressure
Flexibility to work rotating shifts including evenings weekends and holidays
A bit about us
Were a people-focused customer-first purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race color creed religion national origin citizenship status sex marital status age disability sexual orientation or veteran offer accommodation for applicants with disabilities as required during the recruitment process.
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Employment Type
Full-Time
