Relationship Manager / Customer Service / Sales

About Us

At Viatek we deliver tailored and sustainable technological business solutions through managed services professional services cloud services office automation and managed print services all aimed at improving the performance of our clients. We partner with industry leaders like Microsoft Aussie Broadband Fuji and Access 4.

Viatek has a long history of supporting and developing our teams to have long successful careers. Our values are key to our success and we look to employ those that share a similar value set.

• People
• Integrity
• Innovation
• Customer

The Role

We are seeking motivated relationship managers to join our expanding team to support our client base.

You will largely work with an established client base building relationships and understanding their challenges. This role will include identifying opportunities for improvement and growth for our clients along with converting leads into long-term partnerships.

The ability to communicate with a wide range of people great listening skills and the ability to quickly build rapport are key to this role.

Whilst initially this role will be based in the office this could include flexible work in time.

If you wanted to find out more about this role before applying please reach out to us at:

Responsibilities

• Develop and maintain strong relationships with current clients ensuring high levels of customer satisfaction
• Understand customer needs and recommend tailored IT solutions including managed services hardware (e.g. printers) and software offerings
• Proactively identify and qualify new business opportunities via warm outreach
• Collaborate with internal teams (technical regional sales marketing) to deliver compelling proposals and solutions
• Track all activities through Salesforce

What We Are Looking For

• 13 years of experience in a phone-based sales or account management role (preferably in IT services tech or office equipment) or suitable phone-based experience with a desire to move into this field
• Strong phone presence communication and interpersonal skills
• Willingness to learn and an interest in professional development
• Comfortable with Salesforce or similar CRMs
• Ability to understand and explain technical products and services in simple terms
• Desire to be a part of a team
• Agile with the tools to switch between relationship management and sales discussions as needed
• Advantageous Familiarity with printer solutions managed services or cloud technologies

Why Join Us

We want you to be successful and this starts at the very start. We have a structured onboarding program that supports your development in the role. On top of this we offer:

• Competitive base salary quarterly bonuses
• Ongoing training and development
• Opportunities for career growth in an ever growing and vital team within the company
• A supportive collaborative team culture where your contributions matter

We have ongoing discussions about your role and career path along with annual formalised salary reviews.

Lastly we have built a strong culture based on trust and respect we have high quality leaders and teams that support one another. This is an excellent opportunity and if its something that interests you we encourage you to apply.