Onboarding Manager
Onboarding Manager
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USD 115000 - 150000
1 Vacancy
Job Description
Enable Internet businesses to sell across borders
Were tackling a key challenge for all Internet businesses today: navigating the changing landscape of tax. In the last few years software businesses have gone from not having to worry about sales tax to needing to monitor their exposure calculate local sales tax rates and file returns in over 20 US states and many countries worldwide.
So much of our economy today and tomorrow exists online. The internet economy has grown 6x over the last 10 years and software development productivity is only positioned to accelerate. Companies should be able to transact with customers everywhere. Anrok is building the tools behind the scenes that make compliant digital commerce a reality for companies big and small.
Anrok connects with billing and payment systems to automate sales tax compliance end-to-end. We have raised over $50M from leading investors like Sequoia Index and Khosla Ventures.
Were looking for a customer-obsessed professional who combines exceptional organizational skills with a results-focused approach to seamlessly guide clients through implementation. Were seeking a natural problem solver who proactively identifies challenges before they impact customers and demonstrates confidence when interacting with C-suite executives while delivering exceptional onboarding experiences that set our clients up for success.
In this role you will
Manage an onboarding book of business of accounts through their onboarding journey coordinating with Anroks Tax and Solutions Engineering teams to resolve tax and technical issues and questions and configure platform settings for each customers business needs ensuring each account is set up correctly.
Execute customer education and training becoming a product expert who can guide customers through Anroks platform features ensuring customers are set up for success by skillfully leveraging the platform to its full potential.
Develop and maintain organized project tracking systems and operational processes that support efficient customer onboarding leveraging and creating standardized workflows and documentation to ensure consistent service delivery.
Track and monitor customer progress throughout onboarding using data insights to identify potential issues early and ensure customers are successfully adopting platform features.
Regularly update internal teams on client asks and issues
Keep consistent and precise records in Anroks CRM regularly updating onboarding status blockers account persona details and key account information.
Coordinate smooth handoffs to account management teams by maintaining detailed customer records and comprehensive transition documentation.
Continuously improve onboarding processes by analyzing customer feedback completion timelines and success metrics and implementing operational enhancements that increase efficiency and customer satisfaction.
Ensure optimal platform utilization by driving customer compliance before transitioning to support and account management teams.
What excites us
You have 2 years of experience in customer success account management or project coordination roles ideally at a tech company working with SMB to mid-market customers
You have excellent organizational and project management skills with the ability to juggle multiple customer accounts and complex onboarding timelines simultaneously
You thrive in process creation and systematization with a bias for action and the ability to implement solutions quickly and effectively
You have strong relationship-building skills and can develop rapport with customers across various business sizes and industries
Exceptional written and verbal communication skills with meticulous attention to detail and organizational systems
You are proactive in identifying issues and taking initiative to resolve customer challenges and improve internal processes
What we offer
The equity upside of an early-stage startup with the product-market fit of a later-stage company.
Daily lunch and snacks for those working out of our office hubs.
Medical dental and vision insurance covered 100%.
One Medical membership covered flexible sick benefits and more.
Annual learning and development stipend for books online courses and conferences as well as a curious team to share your learnings with.
Annual team offsites and in-person opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
At Anrok we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs - San Francisco New York City and Salt Lake City where we collaborate in-person 3 days per week.
Please be aware job-seekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an domain. Any outreach claiming to be from Anrok via other sources should be ignored.
Required Experience:
Manager
Employment Type
Full-Time
