Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The CSR is responsible for engaging with our customers (internal & external) on behalf of Kofile. It is their responsibility to ensure that all the necessary information and details are gathered so orders can be submitted to order entry and ready for the production floor.
They also serve as a liaison with the customer to clarify the details prior to shipment and when production has questions.
Responsibilities:
Receive customer orders and make sure all the information is complete and ready to be processed. If not they will reach out to the customer and get those details (via phone email)
That could include looking up previous orders to ensure accuracy.
They will quote the potential orders for the customers including gathering freight quotes if necessary.
They will assist the company with sales whenever possible.
Qualifications :
Detailed oriented
Excellent written and verbal skills
Ability to identify inconsistencies in the order
Excellent problem-solving skills
Must be able to handle repetitive tasks
Ability to work in a team environment
Preferred skills:
Manufacturing knowledge Computer skills a must Customer service experience
Word & Excel experience preferred
Additional Information :
Benefits:
As a full-time employee you will receive access to the following benefits:
Paid overtime available for non-exempt employees
Low-cost insurance (medical dental vision life & disability)
Maternity and paternity benefits
401(k) plan (company matching)
Paid holidays vacation and sick time
Educational assistance
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
