Daily Banking Operations Specialist

Aion Bank is a fully regulated European bank and credit institution combining Vodenos cutting-edge private blockchain-based platform with its ECB banking license strong balance sheet and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodenos existing Banking-as-a-Service (BaaS) offering across key European markets includingGermanyandPoland will see the bank embed its services - ranging from account access and deposits to lending payments and loyalty programs - directly into non-banking digital platforms facilitating seamless customer experiences.

At Aion Bank ourbiggest strength is our peoplea team of highly intelligent creative and ambitious professionals who thrive in a fast-paced innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.

As a Daily Banking Operations Specialist with a strong focus on process excellence youll be instrumental in ensuring the smooth and efficient execution of our daily banking operations. Youll not only be involved in core operational tasks but also play a crucial role in shaping documenting and enhancing the procedures that underpin our success. Your proactive approach will help us build robust clear and efficient workflows directly contributing to our operational excellence and customer satisfaction.

• Procedure and Instruction Creation & Management: Designing writing and maintaining detailed operational procedures and instructions for various daily banking processes. Ensuring they are clear up-to-date and easily accessible to the team.

• Operational Involvement:Actively participating in day-to-day banking operations processing transactions and handling inquiries to gain firsthand understanding of challenges and opportunities for improvement.

• Process Analysis & Optimization:Identifying bottlenecks inefficiencies and areas for improvement within existing operational processes. Proposing and implementing innovative solutions including automation to enhance efficiency and accuracy.

• Documentation & Compliance:Ensuring all operational documentation is complete accurate and compliant with internal policies and applicable regulations. Supporting internal and external audits.

• Cross-Functional Collaboration:Working closely with other teams (e.g. IT Compliance Customer Service) to ensure process consistency efficiency and timely task execution.

• Training & Onboarding Support:Preparing training materials and conducting sessions for the operations team to ensure full understanding and effective application of new and updated procedures.

• Operational Query Resolution:Providing support and resolving complex operational queries from internal teams regarding transaction status process issues and administrative details.

• Minimum of 3 years of experience in an operational role within the banking with a proven involvement in process improvement.

• Exceptional attention to detailand a high level of accuracy in your work.

• Proven analytical skills and the ability to identify problems and propose effective solutions.

• Proficiency increating and documenting operational proceduresand work instructions.

• Ability to work both independently and collaboratively as part of a team in a fast-paced environment.

• Strong communication and interpersonal skills enabling effective collaboration with diverse teams.

• Fluency in Polish and English (B2 level).

• A proactive and responsible approach to assigned tasks with a desire for continuous improvement.

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us we encourage you to apply - even if youre not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!