Customer Services Executive
Customer Services Executive
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Job Description
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
We are looking for a customer service executive who can join us in carrying out active management of customer contracts to be able to manage contract lifecycle queries and end of contract processes.
This is an office based role and you must be able to commute to the Slough office (SL1 4AA) 5 days a week
Key Purpose
Provide clear and accurate service and support to our customers
Manage customer queries and requests through both email and telephone calls to a successful and timely resolution
Deliver a professional and engaging front of house service to our customers and external contacts
Summary of Responsibilities
Deal with incoming calls and emails from drivers fleet contacts or Franchisee partners
Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution
Provide timely and accurate information to our customers to minimise queries and complaints
Deliver client specific tasks and processes within agreed SLAs
Utilise all tools & systems provided by LeasePlan and its suppliers
Build rapport and confidence within our customer base
Skills Experience & Background
Educated to A-level standard or equivalent
Excellent command of spoken English to enable telephone communication with customers
Good command written English to enable email communication with customers
Customer facing experience
Ability to deal calmly and professionally with customers on the telephone
Strong work ethic
Ability to show empathy and support to customers
Resilience
What we can offer
Salary range 24297 standard base salary
Generous contributory pension scheme
25* days holiday in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme(cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme
EV charging points bike storage shower & changing facilities and car parking
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Employment Type
Full-Time
