Community Manager
Community Manager
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Job Description
About The Community Builders Inc. (TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders Inc. (TCB) is one of Americas leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.
Position Description:
This development is a total of 99 Project Based Voucher residential apartments all of which are formerly homeless. This is a joint venture with The Community Builders and the Pine Street Inn and is a unique opportunity to work with and deliver the meaningful and rewarding mission of both organizations. In this role you will work collaboratively to excellent resident experience and help ensure positive outcomes for all of our residents.
Under the direction of the Regional Director of Property Management the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the companys objectives and property operating budget with the primary goals of increasing the cash flow balancing the budget maintaining the physical asset and providing a quality living environment with superior customer service for residents. This role will establish and maintain a positive productive working relationship with the propertys team members ensuring their adherence to TCBs Mission Statement policies and procedures; and that the site is in compliance with regulatory requirements.
Essential Functions:
- Additional Responsibilities: Develop and manage operating budgets billing processes operating reports and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
- Oversee upkeep of the property curb appeal annual inspection of apartments market ready units safety and preventive maintenance preparation for local state or federal audits or inspections monitoring of work order system and incident documentation and reporting for risk management.
- Provide outstanding customer service to residents ensure that all appropriate communications are distributed on a timely basis and follow up on service requests or complaints or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area in order to provide access and foster a sense of community and wellbeing.
- Recruit train coach manage and motivate team members and provide evaluations and recommendations to HR.
- Corporate Committees Group
- Attend trainings seminars and conferences
- Available for emergencies on call duties resident functions and weekends as needed.
Knowledge Skills and Abilities:
- Excellent budget and financial management skills
- Knowledge of all regulatory programs polices and Federal Housing Laws and Guidelines required
- Microsoft Word Excel Outlook and Yardi or other industry software experience required
- Excellent verbal and written communication skills required
- Knowledge of Federal Fair Housing Laws & Guidelines a plus
- Demonstrated excellent customer service skills are necessary to be successful in this role
- Ability to speak a second language is a plus!
- Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
- Leadership skills and understanding of effective management of personal development for all employees desired
Physical Demands & Work Environment:
Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
BA/BS and 5 years in progressive career path in Residential Property Management Hotel Hospitality or Retail Management required 2 of which should be in a supervisory or management role. Industry designations such as COS LIHTC ARM CPMC etc. preferred.
Benefits
- Medical dental and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential 24/7 Employee Assistance Program
The Community Builders is an equal opportunity employer.
Required Experience:
IC
Employment Type
Full Time
