Customer Marketing Manager

Are you looking for a high energy strategic and fast-paced position as a Channel Engagement Manager (Partner Marketing) Join Relias the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11000 health care and human service organizations Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance developing staff and promoting consistent high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning choosing from 7000 online courses that meet accrediting board state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU

• Fantastic health and wellness benefits package including an outstanding 401k match a flexible PTO program and a generous and inclusive parental leave policy. Additionally Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program a great introduction to our company customers and culture!
• Growth and career advancement opportunities!
  • 20% annual employee promotion and transfer rate
  • Multiple development program options leadership development professional development curriculums and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

Were looking for a Customer Marketing Manager to drive growth from our existing client base through high-impact data-driven campaigns. This role will lead the development and execution of upsell cross-sell and retention strategies that support our Compliance Management suite and broader portfolio. Youll partner closely with Sales Customer Success and Product Marketing to deliver personalized experiences that increase customer value and engagement. This is a strategic collaborative role for a marketer who thrives on connecting insights to revenue impact.

WHAT YOULL BE DOING:

• Understand the Relias customer base and voice of customer to inform messaging positioning and marketing strategies.
• Own the development and execution of customer marketing strategies aligned to company growth priorities including product expansion renewals and strategic upsell initiatives.
• Plan execute and analyze customer marketing programs for owned product lines through a variety of channels including but not limited to emails webinars direct mail events and ABM tactics focused on upsell and cross-sell growth.
• Serve as a strategic partner to Customer Success and Sales teams to identify growth opportunities and influence account expansion plans.
• Measure and evaluate campaign performance related to expansion and retention using data-driven insights to recommend strategic optimizations and guide future efforts. Establish and grow strong relationships across Marketing Sales Client Success Client Care and other teams across the organization to ensure campaigns reflect product priorities customer needs and timely market opportunities.

YOUVE GOT WHAT IT TAKES IF YOU HAVE/ARE:

• Possess a growth mindset seeing opportunities and solutions when presented with challenges.
• Ability to confidently present strategies performance metrics and recommendations to marketing and revenue leadership.
• Strong communication and relationship-building skills - comfortable working with customers Client Success and Sales teams
• Detail-oriented and organized with the ability to manage multiple programs and timelines
• Proven ability to connect marketing programs with revenue growth customer health and company-wide initiatives.
• Analytical skills with the ability to interpret data and make data-driven decisions including testing new channels to drive impact
• Curious life-long learner with the ability to quickly digest new information and ask clarifying questions
• Self-starter with the ability to work independently prioritize and get things done.
• 5 years of experience in demand generation lifecycle marketing or customer engagement roles with demonstrated success owning customer growth strategies.
• Experience with customer segmentation and journey mapping.
• Experience working in a SaaS environment healthcare and/or B2B experience.
• Experience driving alignment across departments and managing stakeholder expectations.
• Proven track record of building and executing upsell cross-sell and retention customer campaigns.
• Familiarity using martech solutions in a B2B environment such as Salesforce Pardot PowerBI Instapage Jira etc.
• Bachelors degree in marketing communications business or other related field.

IT WOULD BE IDEAL IF YOU HAVE:

• Experience running customer events (in-person virtual and/or hybrid) or roundtables.
• Familiarity with ABM platforms like Demandbase or 6sense.
• Familiarity with gifting platforms like Postal.

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina within a commutable distance to our office (1-hour commute). You would be expected to work in our Morrisville NC Headquarters approximately 30 days/quarter.

Company:Relias LLC

Country:United States of America

State/Region:North Carolina

City: Morrisville

Postal Code:27560

Job ID:280965