IN-Senior Associate âServiceNow Solution Architectâ IN- IT Services Co â IFS â PAN India
IN-Senior Associate âServiceNow Solution Architectâ IN- IT Services Co â IFS â PAN India
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.In ServiceNow consulting at PwC you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis implementation training and support tailored to ServiceNow software.
WhyPWC
AtPwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn moreabout us.
AtPwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary:
PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwCs Technology and Security Operations within Internal Firm Services will provide opportunity to develop and support our global technology service delivery both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform our team helps Internal Firm Services transform how they manage services to the business and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale then PwC Technology will empower you to do so.
Responsibilities:
As a ServiceNow Solution Architect you will
Engage with stakeholders to understand user stories and determine requirements.
Engage in Solution Design after all the required analysis and hand it over the development team for
implementation.
Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out
of box functionality as possible.
Customize and develop ServiceNow applications and support rollout of new applications and modules.
Configure Application UIs and Workflows
Demonstrate understanding of application modules including Incident Problem Change Release Asset
CMDB Knowledge and Self-service Portal.
Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and
have a high focus on impact to instance performance
Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
Ensure that configuration is consistent across development testing and production environments
Mandatory skill sets:
6 years of experience working in a design and development role for a ServiceNow Platform. 2 years of experience as a ServiceNow administrator. Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL COBIT ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and GlideRecord.
Preferred skill sets:
Desired Certifications:
ITIL Foundations Certification
ServiceNow Developer Certification(s)
Essential Skills:
- Conceptual skills
- Ability to articulate and document the desired business outcome
- Ability to remove ambiguity from requirements
- Service orientation with a focus on quality and customer satisfaction
- Unit and regression testing to strive for first time right deployments
- Troubleshooting and Diagnostics
- Conceptual skills
- Communication skills (verbal and written)
Years of experience required:
6 yrs
Education qualification:
Bachelors
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
ServiceNow PlatformOptional Skills
Accepting Feedback Active Listening Agile Methodology Analytical Thinking Application Security Communication Configuration Management (CM) Creativity Cybersecurity Embracing Change Emotional Regulation Empathy Enterprise Architecture Human Resources (HR) Consulting Inclusion Intellectual Curiosity IT Change Management Learning Agility Optimism Risk Compliance Self-Awareness ServiceNow Customer Service Management (CSM) ServiceNow Ticketing Tool Teamwork Well BeingDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
