Hungarian VIP QA Manager
Hungarian VIP QA Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for an experienced Hungarian igaming professionalwith a specific interest in delivering Quality Service.
The Quality Assurance Manager will strive to ensure the company delivers the highest standard of service leading to the highest retention of players and top-notch reviews.
The role in a nutshell is to review and assess the VIPaccount managers communication with players. The role does not require direct contact with players
Role & Responsibilities
- Daily quality assessment of all VIP Account Managers interaction with players
- Regular assessments of special VIP activities promotions and rewards
- Analyse QA metrics and performance indicators to track progress identify trends and make data-driven recommendations for continuous improvement
- Monitor VIP player feedback and eventual complaints
- Proactively address any quality-related issues in a timely manner
- Regular reporting and data-driven recommendations on improvement
- Ensure the Companys procedures are up-to-date with industry trends for best practice and regulatory requirements
- Continuous enhancement of QA processes
- Ensure procedure manuals are always updated and in line with industry standards
- Create materials for in-house user-manuals and training
Skills & Experience
- Exceptional communication skills in Hungarian both written and spoken
- 2 years experience in a customer facing role in igaming
- Excellent understanding of VIP management best practices for the Hungarian-speaking market
- Experience in quality assurance including assessments of VIP programs / strategies for VIP clients
- Interest and understanding of QA methodologies testing techniques and tools
- Excellent analytical and problem-solving skills with the ability to identify prioritise and resolve complex issues efficiently
- Knowledge of igaming regulations compliance requirements and industry standards related to VIP player experiences
About this role
- 28-32K annual salary
- Office-based role Mo-Fri 09-18
- Based in Limassol Cyprus
- 50% KPI-related bonus (up to 16K/year)
- Plenty of room for professional growth
Please apply with your detailed CV in English
*JobMatchingPartner Limited is a recruitment agency licenced in Malta EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.
Employment Type
Full Time
