Client Care Counselor
Client Care Counselor
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1 Vacancy
Job Description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical mental and financial health TELUS Health is improving health outcomes for consumers patients healthcare professionals employers and employees.
-Client Care Counsellor
Full Time Permanent
Remote anywhere in the USA
A Client Care Counsellor manages clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients means evaluating needs assessing risks crisis containment assisting in single sessions and providing necessary resources to resolve challenges. Our crisis line is open 24/7 365 days a year and our Client Care Counsellors need to be available to support clients evenings weekends and stat holidays.
What we offer:
Working fully remote from your home
All tech equipment provided
Group insurance plan as of first day of employment
Generous vacation policy
Paid professional development days wellbeing days and more
Clinical supervision available
Flexible Scheduling to start
Responsibilities:
Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations.
Provides immediate management consultation to key employees within customer organizations.
Provides immediate information and support to the caller requesting a trauma or other workplace intervention.
Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services.
Identify the present problem and determine appropriate service response level as per case response level standards.
Assess clients needs and provide telephone counseling when the client is not prepared to accept a referral or book an appointment with a Counselor.
Succeeding as a Client Care Counsellor will require the following core qualifications and skills:
Completed a Clinical Masters Degree in either Social Work Sexology Clinical Counseling Clinical Psychology or another clinical field of study.
Flexible to work shifts during evenings weekends stat holidays etc.
Strong Computer skills and mastering current software and applications (such as Microsoft).
Strong risk assessment skills with regards to Child Welfare/Safety concerns Suicide/Self-Harm Substance Abuse etc.
Good clinical judgement and understanding of your responsibilities regarding confidentiality.
Strong work ethic and professionalism.
Abilities to work over the phone and through chats.
Strong empathy and listening skills.
A bit about us
Were a people-focused customer-first purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race color creed religion national origin citizenship status sex marital status age disability sexual orientation or veteran offer accommodation for applicants with disabilities as required during the recruitment process.
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Employment Type
Full-Time
