drjobs Field Services Engineer

Field Services Engineer

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1 Vacancy
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Job Location drjobs

Melbourne, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Progress with purpose at one of Australias largest health care providers
  • Get ahead with salary packaging benefits and professional development in a supportive team environment
  • Collaborate with a dynamic field services team to provide top-notch IT support and solutions to our clients.
  • Permanent full-time opportunity
  • Location: Melbourne
About the role

The Field Services Engineer based in the VIC region is a key member of the ICT & Service Delivery team at Calvary. This role is responsible for delivering and supporting ICT services across various Calvary sites. The position involves diagnosing and resolving technical incidents to ensure the Calvarys infrastructure hardware and systems are operating efficiently.

Working closely with both internal teams and external vendors to ensure effective service delivery and support a proactive approach is required to identify and address technical issues minimize downtime and ensure ICT services meet the organisations needs.

Your main duties will include:
  • Diagnose and resolve onsite technical incidents quickly to minimise operational disruption collaborating with ICT teams as needed.
  • Assist in the deployment configuration and maintenance of infrastructure hardware and systems in line with company policies.
  • Monitor service delivery performance to ensure compliance with service level agreements (SLAs) and operational standards.
  • Accurately document service activities incidents and resolutions for compliance and knowledge sharing.
  • Collaborate with internal teams and external vendors to ensure effective ICT service delivery and support including after-hours and on-call support.
About you
  • Strong customer service skills with a focus on understanding and meeting the needs of diverse stakeholders.
  • Excellent problem-solving abilities with a proven track record of efficient and effective incident resolution.
  • Strong communication and interpersonal skills capable of collaborating effectively with both technical and non-technical stakeholders.
  • Demonstrated experience in diagnosing and resolving technical issues related to ICT infrastructure hardware and systems.
For further information please contact Robert McDonald Regional Field Services Coordinator VIC/TASonor

Employment Type

Full-Time

About Company

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