Collections Specialist
Collections Specialist
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Job Description
Come join our growing team. We are looking for a Collections Specialist.
A leading provider of specialized services to the global industrial commercial and infrastructure marketsBrandSafwaydelivers access and scaffolding systems forming and shoring industrial services and related solutions to more than 32000 customers worldwide.BrandSafwaywas formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35000 employees with operations in more than 35 countries.
BrandSafwayoffers a competitive benefits package that includes medical dental vision life and disability insurance along with a generous 401k plan. The salary range for this position is $20.00- $22.00 hourly. This range represents the anticipated low and high end of the salary for this position.
Schedule: Monday-Friday 7am-3:30pm
Job Type: Full-time benefits eligible
Pay:$$20-22/hr
Location:Charlotte NC
Key Responsibilities:
- Maintain the Branch Accounts Receivable Aging providing timely collection.
- Makes daily collection calls and/or correspondence in a professional manner while keeping and improving customer relations.
- Identify issues attributing to account delinquency.
- Communicate and follow up when necessary with the billing department sales department branch management etc. to accelerate the collection process.
- Maintain status in Brand Cash (collection notes collection forecast customer information payment terms).
- Provide customer service regarding collection issues process customer refunds process and review account adjustments resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining account adjustments write-off customer reconciliations and processing credit memos timely.
- Protect and maintain lien rights minimizing bad debt losses.
- Review customer credit balances and determine resolution.
- Apply and reconcile AR payments both timely and accurately within two (2) days of receipt (for BAS system).
- Set up ACH/Wire Transfers whenever possible.
- Establish and maintain effective and cooperative working relationships with customers (both internal and external).
- Prepare reports as needed
- Cross-train with other departments
- Perform other duties as requested or assigned
Qualifications:
- High school diploma.
- Minimum of 2 years experience with Customer Collections Accounts Receivable and Customer Service environment.
- Ability to comprehend legal documents such as waivers of lien and subcontract agreements.
- Ability to work independently and resolve problems in a timely manner.
- Requires proficiency in Microsoft Office including Excel and Outlook.
- Requires proficiency in spelling punctuation grammar and basic business math.
- Requires excellent oral and written communication skills to effectively communicate with employees customers and personnel at other branch offices and headquarters.
- Requires the ability to think critically and problem solve
- Requires the ability to process and handle confidential and sensitive information with discretion
- Requires good organizational skills and good judgment in making decisions
- Bilingual: English and Spanish highly desired
- Previous experience in the construction industry highly desired.
Physical Demands:
- While performing the duties of this job the employee is frequently required to sit talk and/or hear and/or use hands. The employee is occasionally required to stand and/or walk and/or reach above shoulders.
- Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception color vision and the ability to adjust focus.
About Us:
BrandSafway is a leading global provider of access specialized services and forming and shoring solutions to the industrial commercial and infrastructure markets. Through a network of 340 strategic locations across 26 countries and 40000 employees BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Todays BrandSafway is At Work For You leveraging innovation and economies of scale to increase safety and productivity while remaining nimble and responsive.
BrandSafway including its subsidiaries is an equal opportunity employer and does not discriminate on the basis of race creed color national origin religion gender marital status sexual orientation age disability special disabled or veteran status.
Notice to all potential job candidates:
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered hired promoted transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone regardless of whether an existing employee or anyone else requests payment of any fee in exchange for being hired into our company you may confidentially contact our HR Compliance department at and provide the name of the individual and any other documentation or proof of such an act.
Required Experience:
Unclear Seniority
Employment Type
Hourly
