Customer Account Representative
Customer Account Representative
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Job Description
Job Title: Customer Account Representative
Company: Style Netbox
Location: Charlotte NC
Schedule: Monday to Friday 8-hour shifts
Hourly Rate: $29 - $33 per hour
Job Type: Full-time
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description
A Customer Account Representative serves as the primary point of contact between clients and our team. You will be responsible for managing client accounts ensuring satisfaction addressing inquiries and supporting internal coordination to deliver exceptional service and results.
Responsibilities
Manage and maintain assigned client accounts with professionalism and care
Address client questions concerns and requests in a timely and effective manner
Collaborate with internal departments to ensure client needs are met
Track project progress and provide regular updates to clients
Maintain accurate records of client interactions and account information
Identify opportunities to enhance client satisfaction and engagement
Resolve issues and escalate concerns when necessary
Qualifications
Previous experience in customer service client relations or account management
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask and manage priorities in a fast-paced environment
Proficient in Microsoft Office and CRM tools
Positive attitude and problem-solving mindset
High school diploma or equivalent required; associate or bachelors degree is a plus
Benefits
Competitive hourly wage ($29 - $33 per hour)
Growth and development opportunities within the company
Supportive and collaborative team environment
On-the-job training and skill development
Paid time off and holidays
Modern and creative office setting in Charlotte NC
Required Experience:
Unclear Seniority
Employment Type
Full-Time
