Sr Project Mgr (CIM) - West Region
Sr Project Mgr (CIM) - West Region
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Job Description
Remote Position - USA
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloud-based software as a service (SaaS) platform enables dealerships to manage their end-to-end business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit
AtCDK Global we are focused on connections that allow us to deliver world-class software support and data insights. Our values define who we are and how we show up for each other our customers and our communities. Our values: StayCuriousOwnIt BeOpen CreatePossibilities
Position Summary
The Sr. Project Mgr (SPM)serves as the primary point of contact for the client and all internal departments involved in the implementation process. The SPM has primary responsibility and accountability for the project management and delivery of a successful implementation for any assigned projects. They own the full life cycle of an install from pre-sales Discovery through the onsite Go-live training and transition to Support.
Responsibilities
Leads a matrixed team of implementation project resources (Implementation Consultants Field Engineering Forms Fulfillment Networking etc) in the execution of remote and onsite client software implementations.
Maintains singular accountability for all aspects of the implementation process by holding all project resources accountable to the completion of tasks and meeting the project milestone dates.
Acts as primary implementation point of contact and escalation point for project stakeholders including all functional CDK departments Clients and Third Party Suppliers.
Develop implementation Project Plan to include project scope resource requirements key milestones risk mitigation plan and installation success criteria.
Provides status updates tracks open issues and works with all CDK groups to resolution as required.
Develop track and report key implementation progress metrics
Ensure Client satisfaction through follow-up client responsiveness and thorough communication
Ability to utilize effective management negotiation and influencing skills both internally and externally to ensure a successful implementation of all products and services within scope.
Completes onsite and/or virtual discovery on all client installations ensuring accurate inputs are captured and proper expectations set with the client
Goes on-site to dealership locations to supervise the training and implementation activities as required.
Manages contract backlog to revenue goals for assigned geographic territory.
Claims contract lines in accordance with billing and Sarbanes Oxley guidelines
Qualifications
4-5 years of experience in Project Management
Experience with planning and executing customer-facing implementation or product delivery projects
Strong interpersonal soft skills
Experience in setting/managing expectations conflict resolution and Risk Management.
Demonstrated influence and leadership ability in a matrixed environment
Demonstrated experience managing multiple priorities and balancing competing priorities.
Excellent interpersonal/communication and presentation skills
Ability to travel 75% of the time
Preferred Qualifications
Automotive dealership experience preferred
Bachelors degree or equivalent experience preferred
Ability to consult and collaborate cross-functionally with other departments
Ability to handle increasingly high volume of work in a fast paced deadline driven environment in a calm manner
Salary Range: $81000 to $90000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Required Experience:
Manager
Employment Type
Full-Time
