Solutions Designer-Full Time Remote
Solutions Designer-Full Time Remote
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Job Description
Solutions Designer(Full Time Remote)
Our Organization
CDP a Boston-based public benefit corporation uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMOs) with outsourced marketing data analytics fundraising and technology services. These services help PMOs raise more net income grow their donor files faster lower their fundraising costs and free up development talent allowing stations to better focus on local engagement. Since its inception CDP has delivered more than $785 million in membership revenue for local PMOs participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.
Just as CDP is committed to supporting public media organizations around the country we are equally committed to supporting each of our team in their own professional development.
Position Summary
The Project Management Office is seeking a data-literate individual with project management experience and business documentation skills to facilitate collaborative problem solving and support the timely development of scalable solutions for some of CDPs most complex challenges. This role reports to the Director of Technical Project Management and Product Delivery ePMO.
The ideal candidate will collaborate with team members to create thoughtful appropriate well-executed solutions through the following activities:
- Surface systemic/enterprise challenges through collaboration with CDPs business process client support and other teams as well as our public media clients as appropriate.
- Define the problem from a client/PMO-system perspective and prioritize work with input from CDP teams and partners
- Assess the scope and complexity of potential solutions and advise on timing and resource requirements.
- Create a solution design plan according to the nature of the project/challenge. Ensure that all information needed to begin execution has been collected and organized.
- Conduct stakeholder interviews and facilitate group discussions/demos to understand the current state and success criteria. Ensure that any requirements gathered are clear complete concise relevant feasible and verifiable.
- Create mockups prototypes workflow definitions and other documents/tools as necessary to clearly communicate the proposed solution to business stakeholders tech solutions and vendors.
- Create test plans to ensure the solution fulfills success criteria. Together with Technology Solutions define environment/test data needs create testing instructions and assist with data validation or other non-end-user tests as needed.
- Collaborate with Support Client Services and Knowledge Management teams to communicate with clients support training activities and update documentation (Knowledge Articles TalentLMS etc.) as needed.
Qualifications:
3 years experience in a technical support product management or project management role facilitating productive conversations between stakeholders across a wide range of business expertise and technical ability.
- Superior problem solving skills a love for learning and a track record for conquering unfamiliar ground quickly. The solutions designer must become a subject matter expert for the topic at hand in order to be effective.
- Familiarity with 2 or more of the following business domains: Public Media fundraising marketing & communication digital payments processing direct mail Public Media company finance Public Media company operations
- Strong familiarity with at least 2 of the following products/technologies: RevolutionCRM Salesforce Springboard Snowflake Iterable SQL Tableau Identity Management
- Business analysis and design tools including but not limited to: Interviewing techniques risk analysis & mitigation strategies mockup & prototype development user task analysis documentation study authoring and editing glossaries explainers and guides data visualization/concept illustration
- Bachelors Degree or equivalent
Strongly Preferred:
- Experience with/expertise in Snowflake data cloud/DBT
- Experience withROI Solutions Revolution CRM
- Familiarity with CDP and/or other public media organizations
- Experience with product management and/or software development teams
Career stage: Senior Associate to manager level
We strongly encourage individuals from historically marginalized and underrepresented groups to apply even if you dont meet every qualification. We value diverse perspectives lived experiences and commitment to public service.
All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day. Successful candidates will identify easily with a set of character attributes as listed below:
Inclusive mindset: You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.
A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.
A Critical Thinker: You regularly look for ways to find efficiencies innovate and make improvements where you can.
Process Oriented: Youre able to understand work in create and improve processes.
A Collaborator: Youre a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.
Someone Who Seeks to Learn: You are eager to listen study and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.
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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race color ethnicity ancestry national origin nationality immigration status citizenship religion or religious creed (or belief where acceptable) sex/gender sexual orientation gender identity and gender expression pregnancy marital status age citizenship marital status handicap or disability genetic information or characteristics (or those of a family member) Veteran or military status political belief or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.
CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability you may contact us at
Employment Type
Full-Time
