Spa Supervisor, (Full-Time)-Waldorf Astoria Atlanta Buckhead
Spa Supervisor, (Full-Time)-Waldorf Astoria Atlanta Buckhead
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Job Description
Waldorf Astoria is looking for a Spa Supervisor to join the Spa Team at this gorgeous Atlanta property!
Located in one of Atlantas most prestigious neighborhoods this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences) over 10000 square feet of meeting space and 3 food and beverage outlets. This includes the 3-meal restaurant bar and in-room dining.
At Waldorf Astoria we create unforgettable experiences for our guests meaningful opportunities for our Team Members and a positive impact in our community.
Want to learn more Hotel Website Facebook Instagram
What will I be doing
As a Spa Supervisor you will assist the Director of Spa and Wellness in supervising and maintaining the integrity of the Spa operation. You will ensure the guest experience is one that is beyond and expectations of the guest. Oversee and monitor the Spa Attendants and Spa Concierge teams. Assist in the retail operation. Offer the highest level of personalized service while maintaining a gracious enthusiastic helpful and professional attitude with all guests and Team Members.
Create special conversations with guests which identify personal preferences in order to record in each guests profile history.
Maintain a daily record (via Book4Time software) of all guest requests reservations and confirmations for guests.
Manage and effectively executes guest recovery situations for the Spa.
Supportive leadership and effective coaching that facilitates continuous learning and skill development of team members.
Assist Spa Attendants and Spa Concierge with guest experience in Spa providing tours and maintaining daily cleanliness of facility during operating hours.
Possess professional telephone etiquette for booking appointments handling guests requests and guests inquiries.
Troubleshoots potential guest team members and operational problems.
Prepares work schedules for personnel trains concierge and attendants.
Demonstrates respect sensitivity and concern for guests needs in a professional and gracious manner.
Provides information about the Spa and its treatments and concepts as well as pricing as requested.
Communicates and suggests Spa programs and treatments that would be appropriate for guests and residents needs.
To understand all Spa and Salon services treatments and be able to explain each in a clear precise manner.
Maintain par levels for beverage supplies and guest use amenities.
Coordinate with Housekeeping Supervisor or contract cleaning company to maintain high levels of cleanliness in nightly cleaning.
Ensure the overall smooth operation of the check in check out and guest experience.
Organize Spa programs for guests participating in conference/group visit.
Liaise with Residential Manager for residents requests and proactive sales programs.
Ability to work in a fast paced environment while maintaining a calm appearance
Comfortable around guests in a state of undress.
Communicate and describe in an articulate manner the boutique products and their benefits.
Ability to compare and contrast the different skin and body care products offered.
Recommend and up-sell products that fit the guests needs.
Regularly check physical inventory with computer inventory to ensure appropriate inventories.
Create and change product displays to promote various products.
Spa MOD in the absence of Spa Management.
Responsible for initial and continual training of team members.
Classification: Full-Time
Shift: Various must be available to weekdays weekends and holidays.
What are we looking for
The ideal candidate will have the following qualifications:
- Leadership experience in similar role or Front Office operations.
- Excellent reading writing and oral proficiency in the English language.
- Proficient with computer skills.
- Previous customer service and telephone reservations experience.
- General accounting skills (for daily closing procedure).
- Proficient in Book4Time software program (Preferred)
- High school diploma or equivalent required.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
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EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
