Sr. Process Analyst- People Manager , EU Central Operations
Sr. Process Analyst- People Manager , EU Central Operations
Posted on :
07-07-2025
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1 Vacancy
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Job Description
Amazon Logistics (AMZL) is revolutionizing how we manage our last-mile delivery network through Central Operations a key strategic initiative transforming route planning scheduling and delivery execution. We are seeking an exceptional Senior Process Analyst to join our EU Central Operations team as a People Manager where youll play a pivotal role in shaping the future of our delivery network operations.
In this role youll lead a team of analysts while driving critical improvements in our intra-week forecasting and capacity management processes. Youll be at the intersection of operations technology and analytics working with cross-functional teams across worldwide partners to design and implement scalable solutions that enhance operational efficiency. Your expertise will be essential in automating complex business decisions developing mathematical models for real-time operations and creating innovative approaches to solve operational challenges.
As a senior member of the team youll collaborate with multiple stakeholders including Finance Long Term Planning teams Technical and Science teams. Youll be responsible for developing and mentoring team members while driving process improvements that impact key performance metrics such as Forecast Accuracy Delivery Success Rate Volume Losses or Speed decisions. You will work with AMZL Last Mile technologies that will be crucial in identifying and resolving operational bottlenecks.
This is an opportunity to think big and make a lasting impact on AMZLs operational excellence. Youll have the chance to influence the design of new operational processes develop metrics and tools built into AMZL platforms and partner with Planning Transportation Last Mile Tech and business expansion teams to scale Central Operations effectively. Your ability to translate complex analytical insights into actionable recommendations will be key in driving strategic decisions that shape the future of our last-mile delivery network.
The ideal candidate will bring strong technical skills in SQL and Python exceptional stakeholder management capabilities and a proven track record of delivering scalable solutions in a complex operational environment. If youre passionate about solving complex problems driving innovation and leading teams to success we want to hear from you.
Key job responsibilities
Leadership & People Management:
Lead and develop a team of analysts providing mentorship career guidance and performance management
Foster an inclusive environment that encourages innovation and continuous learning
Drive analytical best practices and establish quality standards across the team
Actively participate in recruiting and interviewing to build high-performing teams
Support and coach other business analysts (BAs) through mentorship and coaching activities
Technical & Analysis:
Scope design and deliver solutions to automate processes and support decisions either in-house or in partnership with external stakeholders
Develop complex business analyses for identifying defects and cost-out opportunities
Design mathematical models for real-time decision-making operations
Leverage advanced SQL and Python skills to access and analyze complex data sets efficiently
Implement automation of business decisions within operational processes
Drive process improvements at scale to increase operations efficiency and quality while improving execution speed
Strategic Impact:
Provide proactive analyses to support long-term organizational goals
Generate recommendations that influence organizational business decisions
Partner with strategic key partners to drive process improvements
Identify and mitigate long-term risks while making appropriate trade-offs
Optimize daily operational tasks to enhance team productivity and reduce defects
Respond to new or changing business needs while balancing multi-year initiatives through innovation and decision-making
Communication & Influence:
Present complex decisions and recommendations to senior leadership
Write and present strategic documentation (6-pagers PR/FAQs QBR/MBR narratives)
Foster constructive dialogue and lead resolution of contentious issues
Communicate effectively across diverse functions roles and locations
Influence technical and non-technical stakeholders to align priorities of tech features requests
Build trust through sharing data-driven insights and concerns with stakeholders enabling aligned decision-making
- Bachelors degree in Business Administration Finance Computer Information Systems Engineering Operations Research Mathematics or other business/analytical disciplines or equivalent
- Vast experience in analytics process improvement or related field
- Experience in people management or supervisory role with team management responsibilities
- Demonstrable relevant professional experience as a Business Analyst Data Analyst or related - Proficiency in SQL Microsoft Excel and statistical analysis tools
- Strong stakeholder management skills
- Excellent English written and verbal communication skills
- Masters degree in Business Administration Finance Computer Information Systems Engineering Operations Research Mathematics or other business/analytical disciplines or equivalent
- Experience with process improvement methodologies
- Track record of implementing scalable solutions in logistics or supply chain
- Previous experience in creating detailed Business Requirement Documentation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role youll lead a team of analysts while driving critical improvements in our intra-week forecasting and capacity management processes. Youll be at the intersection of operations technology and analytics working with cross-functional teams across worldwide partners to design and implement scalable solutions that enhance operational efficiency. Your expertise will be essential in automating complex business decisions developing mathematical models for real-time operations and creating innovative approaches to solve operational challenges.
As a senior member of the team youll collaborate with multiple stakeholders including Finance Long Term Planning teams Technical and Science teams. Youll be responsible for developing and mentoring team members while driving process improvements that impact key performance metrics such as Forecast Accuracy Delivery Success Rate Volume Losses or Speed decisions. You will work with AMZL Last Mile technologies that will be crucial in identifying and resolving operational bottlenecks.
This is an opportunity to think big and make a lasting impact on AMZLs operational excellence. Youll have the chance to influence the design of new operational processes develop metrics and tools built into AMZL platforms and partner with Planning Transportation Last Mile Tech and business expansion teams to scale Central Operations effectively. Your ability to translate complex analytical insights into actionable recommendations will be key in driving strategic decisions that shape the future of our last-mile delivery network.
The ideal candidate will bring strong technical skills in SQL and Python exceptional stakeholder management capabilities and a proven track record of delivering scalable solutions in a complex operational environment. If youre passionate about solving complex problems driving innovation and leading teams to success we want to hear from you.
Key job responsibilities
Leadership & People Management:
Lead and develop a team of analysts providing mentorship career guidance and performance management
Foster an inclusive environment that encourages innovation and continuous learning
Drive analytical best practices and establish quality standards across the team
Actively participate in recruiting and interviewing to build high-performing teams
Support and coach other business analysts (BAs) through mentorship and coaching activities
Technical & Analysis:
Scope design and deliver solutions to automate processes and support decisions either in-house or in partnership with external stakeholders
Develop complex business analyses for identifying defects and cost-out opportunities
Design mathematical models for real-time decision-making operations
Leverage advanced SQL and Python skills to access and analyze complex data sets efficiently
Implement automation of business decisions within operational processes
Drive process improvements at scale to increase operations efficiency and quality while improving execution speed
Strategic Impact:
Provide proactive analyses to support long-term organizational goals
Generate recommendations that influence organizational business decisions
Partner with strategic key partners to drive process improvements
Identify and mitigate long-term risks while making appropriate trade-offs
Optimize daily operational tasks to enhance team productivity and reduce defects
Respond to new or changing business needs while balancing multi-year initiatives through innovation and decision-making
Communication & Influence:
Present complex decisions and recommendations to senior leadership
Write and present strategic documentation (6-pagers PR/FAQs QBR/MBR narratives)
Foster constructive dialogue and lead resolution of contentious issues
Communicate effectively across diverse functions roles and locations
Influence technical and non-technical stakeholders to align priorities of tech features requests
Build trust through sharing data-driven insights and concerns with stakeholders enabling aligned decision-making
- Bachelors degree in Business Administration Finance Computer Information Systems Engineering Operations Research Mathematics or other business/analytical disciplines or equivalent
- Vast experience in analytics process improvement or related field
- Experience in people management or supervisory role with team management responsibilities
- Demonstrable relevant professional experience as a Business Analyst Data Analyst or related - Proficiency in SQL Microsoft Excel and statistical analysis tools
- Strong stakeholder management skills
- Excellent English written and verbal communication skills
- Masters degree in Business Administration Finance Computer Information Systems Engineering Operations Research Mathematics or other business/analytical disciplines or equivalent
- Experience with process improvement methodologies
- Track record of implementing scalable solutions in logistics or supply chain
- Previous experience in creating detailed Business Requirement Documentation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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