Senior Manager - Product Performance Service Agreements
Senior Manager - Product Performance Service Agreements
Posted on :
07-07-2025
Employer Active
1 Vacancy
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Job Description
Description
As a Senior Manager - Product Performance Service Agreements at INNIO you will be responsible for strategic service decisions to enhance customer satisfaction and EBITDA for the global service agreement. This role involves leading a team of 3 people managing the Service Contract Life cycle Management Tool and ensuring data accuracy in the Service Cost Catalogue. The Senior Manager oversees Contract Service Agreements (CSA) templates and special release rules collaborates with various departments and handles the entire resolution cycle for service cases. Key responsibilities include optimizing service tools improving contract templates and managing & developing team performance.
At INNIO we offer you:
- Innovative international work environment
- Permanent contract (subject to probation period)
- Technology and tools to enhance role effectiveness
- Attractive employee benefits: Holiday allowance Christmas bonus Private Medical Healthcare Multi-sport card with employer contribution
- Supported learning and practical training sessions
- Overtime paid as per regulations
Your Responsibilities:
- Lead the CSA Product Performance Team of3 direct reports
- Optimize service contract life cycle management tools service cost catalogue pricing target setting as well as processes
- Enhance CSA contract templates and special release rules to boost revenue
- Collaborate with Service Finance for performance reviews and pricing strategies
- Conduct performance reviews and manage team objectives
Your Profile:
- Bachelors or Masters in engineering with business experience
- Fluent in English (both written and spoken) Geman language skill is an advantage
- Very strong experience in service operations preferably in the energy sector
- Highly proficientcommercial and technical background
- Proven track of successful managing diverse cross functional and multidisciplinary teams and managing large scale projects
- Strong analytical project management and change management skills
- Ability to interact smoothly at all levels of the organization
Required Experience:
Senior Manager
Employment Type
Full Time
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