Telephone Operator
Telephone Operator
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Job Description
Telephone Operator serves as the primary point of contact between the hotel and its guests through telephone communication. The Telephone Operator plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls assisting guests with inquiries and providing necessary information about the hotels amenities and services. With a warm and courteous demeanor they ensure that every guests call is attended to promptly and professionally leaving a lasting positive impression. They act as a vital link in maintaining seamless communication within the hotel offering personalized assistance and enhancing the overall guest experience thereby upholding the hotels reputation for luxury and excellence within the international chain.
Qualifications :
- Education: Candidates should have a minimum of high school diploma or equivalent.
- Language Proficiency: Proficiency in English and Indonesian language fluency in another language will be beneficial.
- Communication Skills: Excellent verbal communication skills and the ability to articulate information clearly and professionally.
- Guest Service Experience: Prior experience in a guest service role preferably in a hotel or hospitality setting to understand guest needs and provide personalized service.
- Telephone Etiquette: Knowledge of proper telephone etiquette including active listening and effective telephone communication.
- Computer Literacy: Basic computer skills to navigate hotel systems record calls and access guest information efficiently.
- Calm Under Pressure: Ability to remain calm and composed in high-pressure situations such as managing multiple calls or handling emergency situations.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
