Advisor & Client Experience Enablement Manager â Digital Execution
Advisor & Client Experience Enablement Manager â Digital Execution
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Job Description
As anAdvisor & Client Experience Enablement Manager Digital Execution you will play a key role in translating strategies into clear actionable advisor and client experiences. Sitting within the Digital and Customer Experience team you will support execution of sales enablement content and lifecycle communications across digital platforms including public-facing sites secure portals and Salesforce-integrated tools. This role focuses on delivery: making complex banking concepts accessible building advisor-facing content infrastructure and enabling seamless communications that support funding onboarding and retention goals.
Position Responsibilities:
Translate advisor lifecycle strategies and engagement into structured advisor communications and enablement tools across digital and secure platforms.
Support the creation and execution of content for Seismic onboarding journeys funding education and enablement assets.
Draft and implement digital messages across mobile apps web portals secure applications and sales tools with an emphasis on clarity simplicity and credibility.
Collaborate with product managers sales leaders compliance technology and GTM to ensure content is accurate aligned and friction-free.
Help maintain theadvisor communications framework including message prioritization frequency and cross-functional coordination.
Conduct audits gather feedback and contribute to usability improvements across content touchpoints.
Apply accessibility (e.g. WCAG) and compliance standards while ensuring messages remain clear and effective.
Operate within structured workflows using tools like CMS platforms Salesforce Figma Jira or Confluence.
Required Qualifications:
Bachelors degree in Business Communications Digital Media or related field.
5 years of experience in B2B / B2B2C digital content or lifecycle communications preferably in financial services.
Strong grasp of advisor and client journeys in banking lending or wealth environments.
Proven ability to turn strategy into execution-ready content and message flows.
Familiarity with Salesforce Seismic CMS tools and Agile working environments.
Excellent writing and editing skills with the ability to balance precision compliance and engagement.
Experience developing or applying content governance frameworks (cadence prioritization message clarity).
Strong organizational skills with the ability to manage multiple streams of work in fast-paced environments.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$86250.00 CAD - $155250.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
