Enrolment Services Representative (Continuous)
Enrolment Services Representative (Continuous)
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Job Description
About Bow Valley College
Bow Valley College is Calgarys college with local impact and global reach serving more than 15000 students. We launch our students
by preparing them for in-demand jobs through high-quality future-oriented education. We advance our graduates into careers in healthcare technology business entertainment arts social services and more contributing to our economy and community. We evolve our students through work-integrated learning upskilling and reskilling.
Proud to be named one of Canadas Top 50 research colleges our applied research focuses on health and educational technology and social innovation. Home to the Digital Entertainment Nexus Calgarys first esports arena and the Bears varsity team Bow Valley College is celebrating 60 years of student success. Learn more about the opportunities we create at .
Position Summary
Bow Valley College is seeking an organized service-oriented and detail-driven Enrolment Services Representative to join our Office of the Registrar. In this vital role you will support both new and continuing students from the application stage through to registration across assigned departments. Working as part of a collaborative team you will play a key role in ensuring that enrollment services align with college goals and meet program enrollment targets.
You will manage student applications and registrations by processing applications enrolling students in first-term courses managing waitlists and communicating status updates via email phone and letters. This role includes referring students to appropriate support services maintaining accurate student records and working closely with student funding advisors and departmental contacts to ensure a smooth and supportive registration experience.
As part of the enrolment management process you will handle course transfers withdrawals and rollovers to subsequent terms while also providing general advising to ongoing students in support of retention efforts. You will troubleshoot enrollment issues and coordinate with other teams to support course placements capacities and schedule changes.
A component of the position involves supporting admissions and placement testing including proctoring in-person and online exams and preparing test environments. You will also contribute to delivering exceptional front-line service at the Registrars Office front counter and call centre by answering inquiries assisting students and ensuring the accuracy of all application and enrollment data.
To succeed in this role you will have at least a post-secondary diploma and two years of related experience or an equivalent combination of education and experience. Preferred qualifications include outstanding communication and interpersonal skills strong organizational abilities and the capacity to handle high volumes of work with accuracy and efficiency. Experience in secondary or post-secondary education environments particularly with English language learners or Alberta high school curricula is considered an asset.
If you are passionate about student success thrive in a fast-paced student-centered environment and enjoy working as part of a supportive and dynamic team we encourage you to apply and help shape the learner journey at Bow Valley College.
If your education was received internationally we will require you provide an international education assessment through IQAS WES or one of the other nationally designated organizations upon hire.
PREFERENCE WILL BE GIVEN TO INTERNAL CANDIDATES
Closing Date: July 8th 2025
This opening is a continuous (AUPE) position. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.
Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including but not limited to visible minorities Indigenous peoples persons with disabilities and persons of any sexual orientation or gender identity.
Required Experience:
Manager
Employment Type
Temp
