Director of Learning and Development

The Director of Learning and Development is a hands-on role responsible for the strategic development and implementation of the training standards strategy and learning tools that meet the evolving needs of the business and achieve desired results. This position will work directly with incoming franchisees franchise and corporate retail associates and corporate staff.

Essential Duties and Responsibilities

Content Development and Curriculum Design

• Collaborate with business units and internal/external SMEs to develop learning programs across leadership functions aligned with competencies and strategies
• Identify curriculum and processes (including instructor-led off-the-shelf computer/web-based and multi-media).
• Create training programs schedules and plans to assist with onboarding and the retail associate training roadmap such as service & system training processes and SOPs etc.
• Collaborate cross-functionally to lead and execute the field training programs curriculum and learning systems. Lead the implementation of technology-based learning initiatives.
• Contribute to the creation of new content for the LMS. Supervise the development or acquisition of new programs.
• Ensure all curricula and courseware are high quality innovative legally compliant and drive strategic business objectives and desired behaviors.

Training Delivery and Measurement

• Drive the development and delivery of computer-based training (CBT) as a learning solution. Provide standards and protocols and meet franchise industry guidelines.
• Manage and maintain the Learning Management System (LMS). Ensure proper implementation and usage. Provide technical support to users.
• Track ROI and regularly report on key training metrics to determine the effectiveness of all training and development programs.
• Partner cross-functionally to assess design and deliver high-quality effective training that promotes the brand and company initiatives.
• Partner cross-functionally to source and/or develop training programs for general business skills compliance and management and leadership development to meet the long-term and short-term development needs of the company and associates.
• Monitor and evaluate training programs effectiveness. Forecast annual programs to meet organizational needs.

Organizational Change Management and Development

• Create training programs to reinforce organizational changes and increase adoption to improve company performance.
• Develop materials such as process guides fact sheets job aids instructional guides Web content etc. that promote change initiatives
• Partner with HR to develop programs to meet organizational growth and to attract develop evaluate and mobilize talent throughout the organization

Department and People Management

• Ensure training needs are met most cost-effectively based on currently available training technology and resources.
• Source and manage external vendors to assist with learning and ID projects.

• Prepare and manage an operational and labor budget.
• Provide leadership and creative thinking to facilitate fast improvements in processes and working relationships.
• Create a positive team culture of execution through clear goals expectations ethics methods measurements and validation to achieve desired results
• Contribute to the growth and development of associates through training coaching communication recognition and support. Execute performance evaluations and documentation promptly.

Education and Experience

• Bachelors degree in Adult Education Instructional Design or related.
• Minimum 5 years of progressive training and instructional design experience. Experience should include both operational training and skills/leadership training. Current knowledge of innovative adult learning techniques and methodologies.
• Prior training experience in retail hospitality or the restaurant industry strongly desired. Proven experience designing and developing practical systems and processes for core training delivery both in-house and in the field.
• Strong proficiency in Microsoft Office LMS/CBT technology and other related training delivery software and methods.
• Proven problem-solving skills; Duties require forecasting broad conceptual judgment. Ability to deal with complex factors and ideas not easily evaluated and make decisions based on conclusions for which there is little standard practice or process.
• Strong organizational skills with a sense of urgency. Ability to establish own standards of performance with overall organizational policy and protocol. Ability to handle full responsibility for developing and overseeing department/unit budget with direct accountability for final results. The capacity and desire to handle heavy workloads and extra hours when required in a fast-paced changing environment.
• Proven ability to make presentations to senior management groups of employees or customers that may involve persuasion and obtaining approvals. Responsibility to work autonomously and collaboratively with the ability to communicate concrete and abstract ideas effectively.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations if necessary and/or as required by law will be made available.

• Regularly required to sit use hands talk and hear; occasionally lift up to 20 pounds.
• Requires close vision and extended use of a computer.
• Regular use of standard office equipment (computer copier phone etc.).
• This role operates in a standard office environment.

Affirmative Action / EEO Statement

Applicants and employees are free from discrimination on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service pregnancy accommodations reprisal other non-merit based factors or any other protections afforded under state or local laws.

Required Experience:

Director