Spa Concierge, (Part-Time) - Waldorf Astoria Atlanta Buckhead
Spa Concierge, (Part-Time) - Waldorf Astoria Atlanta Buckhead
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Job Description
EOE/AA/Disabled/Veterans
Waldorf Astoria is looking for a Spa Concierge to join the Department Team at this gorgeous Atlanta property!
Located in one of Atlantas most prestigious neighborhoods this Forbes 4-Star and AAA 4-Diamond hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences) over 10000 square feet of meeting space and 3 food and beverage outlets. This includes the 3-meal restaurant bar and in-room dining.
At Waldorf Astoria we create unforgettable experiences for our guests meaningful opportunities for our Team Members and a positive impact in our community.
Want to learn moreHotel WebsiteFacebook Instagram
Classification: Part-Time
Shift: Various must be available to weekdays weekends and holidays.
What will I be doing
A Spa Concierge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Specifically you will be responsible for performing the following tasks to the highest standards:
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings payments and consultation cards
- Experienced in Microsoft Office Suite Spa Soft and able to compose and send emails to guests members and clients.
- Adhere to cash handling procedures
- Interact and communicate effectively with guests members team members and management team
- To be an effective salesperson by up-selling with latest departmental incentives
- Report accidents maintenance issues or other incidents
- Ensure compliance with all health and safety regulations
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment
Employment Type
Part-Time