Help Desk Support (TS/SCI)
Help Desk Support (TS/SCI)
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Salary Not Disclosed
1 Vacancy
Job Description
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team we provide cutting-edge technology services designed to achieve success and exceed expectations.
At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporate-funded technology certifications and robust employee recognition and appreciation programs.
We are seeking a highly skilled Help Desk Support to work on-site in Washington DC. This position requires an active Top Secret SCI clearance.
Overview:
This role is critical to ensuring the stability security and operational readiness of national security network infrastructure and systems. The ideal candidate will provide Tier I/II support maintain security protocols and assist with RMF and incident response activities under the direction of the Program Director.
Key Responsibilities
- Provide end-user helpdesk support for national security systems.
- Assist in operating and maintaining the Departments national security network infrastructure and systems.
- Support RMF (Risk Management Framework) activities including security assessments and authorizations in accordance with client policies.
- Participate in security incident response and remediation processes.
- Maintain accurate logs document issues and resolutions and escalate tickets as needed.
- Interface with system/network administrators and security teams to resolve complex issues.
Qualifications:
- Clearance: Active Top Secret clearance with SCI eligibility.
- Certifications: Must possess at least one of the following DoD 8570.01-M Level I or higher certifications:
- CompTIA Security CE
- CompTIA A
- Experience:
- Option 1: Minimum of 3 years of relevant IT/helpdesk support experience
- Option 2: Associates Degree (AS/AA) in a related field AND minimum of 1 year of related experience
Preferred Skills:
- Familiarity with RMF and security policies
- Experience supporting national security or classified systems
- Strong troubleshooting communication and documentation skills
- Ability to work in a fast-paced secure environment and respond to issues quickly and efficiently
Physical and Mental Qualifications:
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills attention to detail business correspondence proficiency and self-management capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
- Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.
DVS has a zero-tolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998.
Employment Type
Full-Time
