Will Call Coordinator
Will Call Coordinator
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Job Description
mSupply is the leading provider of premium solutions parts and equipment for professionals serving customers on their appliance parts HVAC plumbing and commercial kitchen needs. Headquartered in St. Louis Missouri mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth expertise across our national footprint and ease of doing business through leading-edge technology servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed reliability and accuracy. Learn more about MSupply .
About Munchs Supply
Munchs Supply was founded in 1956 by Willard Munch who wanted to develop a local source of electrical supplies for area contractors. Today the company focuses exclusively on supplying heating cooling and plumbing industry contractors with quality products serving professionals in Illinois Indiana and Michigan. For more than 65 years Munchs Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard Trane Mitsubishi and Rheem. For more information visit.
Job Summary
The Will Call Coordinator is responsible for overseeing all branch activities related to Will Call operations including order picking status review and maintaining an organized Will Call area. This role ensures timely and accurate order fulfillment in alignment with the companys customer value proposition supporting a seamless and efficient customer pickup experience.
Job Duties & Responsibilities
Manages the Warehouse In-Process Queue by prioritizing orders staging procured items and addressing order writer inquiries.
Verifies customer pickups for accuracy resolving discrepancies prior to order release.
Oversees Will Call operations including staging customer communication order updates and cancellations.
Maintains barcode printer supplies and actively monitors the Will Call queue for follow-ups and ticket processing.
Executes all warehouse functions including order picking packing shipping receiving transfers and staging.
Processes Will Call orders within one hour and ensures order accuracy.
Maintains clean safe and organized work areas.
Loads outbound shipments prepares documentation and operates equipment safely.
Completes assigned aisle tasks and follows standard receiving procedures.
Labels products accurately and supports inventory counts.
Inspects incoming freight and promptly reports damages or discrepancies.
Maintains inventory accuracy and proper stock placement.
Follows all safety policies and maintains a secure hazard-free work environment.
Uses proper PPE secures loads inspects equipment and reports incidents with documentation.
Performs duties in a constant state of alertness and safety awareness (Safety Sensitive Position).
Proficient in company systems for data entry communication and operational tasks.
Performs additional responsibilities as assigned to support evolving business needs.
Qualifications
High School diploma or GED equivalent.
3 years of experience in office warehouse or related operations.
Proficient in MS Office (Word Excel PowerPoint Outlook).
Strong numerical aptitude and analytical skills.
Skilled in using office technology and virtual communication platforms.
Physical Demands & Work Environment
This full-time position (40 hours/week) involves frequent physical activity including:
Lifting 2550 lbs. regularly; up to 100 lbs. occasionally
Operating forklifts and material handling equipment (up to 6 hours daily)
Frequent bending climbing squatting kneeling and reaching
Pushing/pulling loads up to 300 lbs. on occasion
Prolonged use of hands arms and feet for equipment operation
Extended periods of sitting standing walking and twisting throughout the shift
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical dental vision and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off including vacation holidays and personal days
Weekly pay employee discounts and more
Equal Employment Opportunity & Pre-Employment Requirements
We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
Required Experience:
IC
Employment Type
Full Time
