Technical Manager
Technical Manager
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Job Description
WhySailPoint
Love what you do. And love where you do it. Smart people fun culture innovative work beautiful offices oh and everyones really nice. Thats what people say about SailPoint. Were known as the company where everyone wants to work and we have the awards to prove it. If youre passionate about outsmarting cybercriminals and working at a company where you can truly have an impact we want you to join our team.
SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities and pharmaceutical organizations and more.
Experience a small-company atmosphere with big-company benefits
Competitive pay 401(k) and comprehensive medical dental and vision plans
Paid holidays and a flexible vacation policy
Great technical and career growth opportunities
About the team Success Acceleration Services Packages (SASP):
We are a global dynamic multicultural and multilingual team that thrives in a fast-paced ever-evolving environment.
From technical experts to senior management we collaborate closely to tackle any situation head-on with a build the plane as we fly it mindset. Were goal-driven and solution-focused turning every challenge into an opportunity while supporting and learning from one another.
Our team is passionate curious and always ready to dive deep bringing people together to help navigate and deliver results with professionalism and care. We work hard move fast and continuously bring fresh ideas to the table all while fostering a culture of growth inclusion and mutual respect. We invest in our people champion their careers and ensure our customers and business are always at the forefront.
If youre proactive eager to learn and ready to make a real impact join us in shaping the future as part of this incredible worldwide operating team.
Who You Are:
Senior Managers are self-directed highly motivated and experienced leaders who thrive when overseeing and building a team within the organization. You have significant experience building and maintaining professional relationships and you are comfortable communicating with people at all organizational levels. You have exceptional leadership communication organizational and problem-solving abilities that you use to balance customer team and individual need while contributing to a positive work environment. You are an exceptional multitasker able to meet and manage moving deadlines gauge risks and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success you enjoy identifying growth areas evaluating best practices and presenting solutions to everyday problems.
What Youll Do:
As a Senior Manager you will be in charge of managing the business responsible for a combination of services provided by a variety of groups at SailPoint to offer a white glove service to our customers. You will combine your management experience with our world-class product and process training to oversee a significant ARR revenue stream combining onboarding education implementation maintenance support and community activities. Within the first two months you will be expected to stand up the structure for a program that manages the team deliverables and metrics to run the business. Working with tenured management to understand the business and sales efforts you will take accountability for the client experience on projects while developing a relationship with your peers. At the end of the first six months you will be responsible for program metrics internal team management escalation support and overall service delivery for your portfolio. At the end of your first year you will combine the skills you have acquired to oversee your team manage the full scope of customer success portfolio engagements and demonstrate that you are a trusted advisor to customers peers and a leader to your team members responsible for ensuring their professional growth and helping them set and achieve their goals.
Responsibilities:
Work with leadership to streamline SASP offering manage responsibilities for each team member and processes to ensure a smooth client experience
Ensure that services are provided implemented correctly and recorded in a timely and accurate manner
Partner cross-functionally during the sales process own the program portions of deals including presentations RFP responses and proposal/SOW generation where appropriate
Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
Serve as the senior point of contact for client escalations
Oversee the financials of the program with a focus on profitability and productivity to ensure long term client success
Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall business
Provide project management duties on occasion for customer engagements as needed
Provide strategic updates on performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
Take responsibility for the management of the team including participation in staffing decisions utilization management performance reviews and career development support
Assist direct reports in career development by providing regular feedback coaching and guidance on personal development
Coach Engagement Managers and project team members on project performance and development areas
Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills
Requirements:
7 years of professional experience at a Software SaaS or consulting company
3 years of people management experience
2 years of project management experience
Exceptional mentorship and leadership skills with a passion for continuous improvement
Experience with project management duties (project planning budget scope schedule stakeholder and risk management)
Exceptional communication skills and extensive experience working with clients and partners
Outstanding organizational and multi-tasking abilities
Education:
Bachelors degree or equivalent work experience (Technical degree or Masters degree a plus)
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoints differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for US-based employees will be in this range from (min-mid-max USD):
$97300 - $139000 - $180700Base salaries for employees based in other locations are competitive for the employees home location.
Benefits Overview
1. Health and wellness coverage: Medical dental and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees spouses and children
5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Manager
Employment Type
Full-Time
