Receptionist
Receptionist
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Job Description
Join Arrowleaf as a Receptionist at our Vienna office!
We are seeking a professional compassionate and organized individual to provide front desk and administrative support in a fast-paced mental health outpatient office. This part-time position (24 hours/week) serves as the first point of contact for clients and visitors ensuring a welcoming environment while supporting clinic operations. The ideal candidate will demonstrate strong communication skills attention to detail and a commitment to trauma-informed culturally responsive service. If you are motivated reliable and passionate about making a difference in your community we encourage you to apply!
When you join the Arrowleaf team you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. Youll have a chance to build well-being not just for the people you work with but for yourself as well as you gain life-changing experiences enjoy highly competitive benefits and experience unmatched opportunities for advancement.
Mission:Arrowleafs mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive make our communities more vibrant and build economic prosperity that benefits everyone.
Vision:We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.
Visit our website: to learn more about Arrowleaf
Job Title: Receptionist
Home Office: Johnson County Office - Redbud (JCOR)
Area of Focus: Administrative Department
Immediate Supervisor: Administrative Assistant
Hours of Work: Part-time 24 hours per week
Minimum Qualifications: High School Diploma or equivalent is required.
Skills & Knowledge: The ideal candidate will be proficient in typing word processing and the use of standard office software and databases as well as navigating electronic health record (EHR) systems accurately and efficiently. Strong organizational skills are essential including effective time management prioritization and planning. The ability to work independently with minimal supervision is required along with excellent interpersonal skills and the capacity to multitask remain professional under pressure and manage high-stress situations. Candidates should demonstrate strong problem-solving and decision-making abilities be detail-oriented with accurate spelling and filing skills and possess exceptional verbal and written communication skills. A commitment to maintaining confidentiality and discretion in all client and personnel matters is critical. A strong commitment to professionalism cultural humility and trauma-informed customer service is also essential including the ability to interact with individuals experiencing mental health challenges with empathy respect and sensitivity.
Special Requirements: Must be at least 18 years of age.Employment is contingent upon the successful completion of all required background checks including fingerprinting Illinois Health Care Worker Registry (HCWR) and DCFS registry clearances and any other applicable state and federal background screenings. Must maintain current certification in CPR and First Aid (training provided by Arrowleaf). Candidates must be at least 21 years of age to operate agency vehicles.Must maintain and provide proof of a valid drivers license and personal vehicle liability insurance (if applicable). Must be able to sit stand walk and occasionally lift up to 25 pounds as needed for office supply handling or other front-desk duties.
Primary Responsibilities:
Must be available to work during scheduled clinic hours and provide front desk coverage as assigned - typically 3 days per week. Flexibility may be required to meet program or operational needs.
Assist with reception coverage at other Arrowleaf offices within the Southern 7 counties of IL as needed.
Serve as the first point of contact for clients and visitors greeting all individuals in a courteous and professional manner
- Follow agency procedures in the event of a client crisis or emergency including promptly notifying appropriate staff and maintaining a calm and supportive environment.
- Assist clinical or administrative staff with scheduling confirming or rescheduling client appointments in accordance with clinic procedures.
Answer screen and transfer incoming calls according to agency protocols while ensuring timely and accurate message delivery
Receive and process client payments prepare appropriate receipts and documentation and secure all funds and records according to policy
Maintain the reception area to ensure a clean organized and welcoming environment
Coordinate and complete monthly supply orders for the clinic/office and assigned residential sites staying within designated budgets
Print and distribute monthly client billing statements
Draft type file and organize various agency correspondence and administrative documents
Monitor and restock brochures forms and handbooks as needed
Scan client and administrative documentation into the Electronic Health Record system in a timely and accurate manner
Ensure all documents messages and conversations are handled in compliance with confidentiality laws and agency policy including HIPAA.
Supports a culture of dignity respect and inclusion for all clients and staff.
- Professional & upward mobility opportunities
- A family-oriented atmosphere
- Health wellbeing stipend ($200 per fiscal year)
- Travel reimbursement
- Up to 368 hours of paid time off just within your first year of employment for full-time roles! Includes13 paid holidays personal time sick bereavement vacation(available after 6-month probation period) and volunteer paid leave.
Questions visit call to learn more!
Arrowleaf is committed to the full inclusion of all qualified individuals. As part of this commitment Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to Human Resources.
Employment Type
Part-Time
