Receptionist
Receptionist
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
What youll do...
- Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests ensuring all standard operating procedures are adhered to.
- Deal with in-house guests requests recording all feedback as per our standard operating procedures.
- Responsible for ensuring the accuracy of guest billing financial transactions and the Reception float.
- Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
- Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are maintained at all times with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Ensure the Reception desk is clean tidy and presentable at all times.
- You will be a member of the hotels crisis and fire teams
What were looking for...
- Its all about attitude for us someone who enjoys being helpful to others and isnt easily flustered - theres a smaller team working at night so confidence and knowing how to work things out by yourself are key
- Previous hotel (or similar) experience is great but its not a must-have for us - if youre eager to learn we can teach you what you need to know
- Youre looking for a place where you can be you; no clones in suits here
- Passion for hospitality youre all about creating memorable experiences for others be they guests or colleagues
- Youre not precious. We leave our egos at the door and help get stuff done
- Youre up for doing things differently and trying (almost) everything once
- You want to be part of a team that works hard supports each other and has fun along the way
Qualifications :
Additional Information :
Whats in it for you...
- Competitive salary
- 28 days holiday (including bank holidays) pension eligibility to take part in the company discretionary bonus scheme and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Its ok not to be Ok we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying but well feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role learning academies to broaden your skillset and development that helps you think make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
- Enhanced family leave for when youre expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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