Care Manager

Description

Location: Newburgh NY
Hourly Rate: $24.04
Hours: Monday-Friday 8:00am-4:30pm (40hrs)

Non-Medicaid

This position serves multiple counties including; Orange Ulster Putnam Rockland Dutchess Sullivan & Westchester.


General Job Description:

Care managementis a promising team-based patient-centered approach designed to assist individuals and their support systems inmanagingtheir healthcare more encompasses care coordination activities that support all social determinants of health care manager is a core member of a collaborative team including the individuals medical and behavioral health providers as well as the larger care team including but not limited to housing substance use treatment family/care givers and other community services. The care manager coordinates the care of individuals with chronic disease behavioral health and significant barriers to health by assessing them to receive timely comprehensive care and supporting them in achieving their personal health and life goals.

Care managers provide services to individuals who are Medicaid recipients as well as people who are not eligible for Medicaid.

Description of Duties:

• Manage care coordination related to all health care services and social determinants of health needs.
• Facilitate engagement follow-up care and connections.
• Assist in navigating the healthcare system.
• Collaborate with all of the involved providers both internally and externally.
• Track follow-up and outcomes using a caseload log/excel spreadsheet.
• Ensure all pertinent information is included in the individuals record in the Health Home Electronic Health Record (EHR).
• Document all in-person and telephone encounters in the record.
• Document care plan goals progress and ongoing assessments in the record.
• Facilitate treatment plan changes for individuals who are not improving as expected in consultation with their care team. Work as a partner to design and implement care plan goals to overcome barriers and improve health outcomes.
• Facilitate referrals for services outside of the organization (e.g. social services such as housing assistance vocational rehabilitation mental health specialty care substance abuse treatment).
• Educate about illness and positive lifestyle changes and motivate them to adhere to necessary treatments.
• Educate on the importance of preventative measures.
• Visit people in their homes and communities as needed.
• Conduct full intakes for care management services.
• Act as an advocate for individuals rights.
• Establish and maintain community resources as needed.
• Provide 24/7 coverage as needed for people on your caseload.
• Perform other related duties as assigned

Experience Required:

• Highly organized with excellent oral and written communication skills
• Ability to maintain a non-judgmental disposition and communication with a diverse population
• Effective verbal and written communication skills
• Proficient technology and computer skillsincluding internet email word processing spreadsheets electronic health records and databases.
• The ability to usetechnology to communicate effectively and professionally and organize information.
• Demonstrated ability to collaborate and communicate effectively in a team setting
• Ability to maintain effective and professional relationships
• Working knowledge of differential diagnosis of common mental health and/or substance abuse disorders
• Ability to work by telephone as well as in person

Education Required:

• Bachelors degree in Health and Human services or related field

or

• Bachelors level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses

or

• Credentialed Alcoholism and Substance Abuse Counselor (CASAC)

or

• Masters degree with one year of experience

• Bilingual (English/Spanish speaking) preferred

Access offers a comprehensive benefits package including medical dental and vision coverage; an array of voluntary benefits (term life whole life identity theft protection and pet insurance); Healthcare and Daycare Flexible Spending Accounts; employer paid Short Term Disability LTD and AD&D a matching 403(b) retirement plan generous paid time off paid holidays accelerated holiday pay and tuition assistance.

Access: Supports For Living is an EEO employer

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