Human Services Assistant - Economic Support & Independence

Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

• Greeting customers and assists in completing forms;
• Entering customer information on applicant forms;
• Screening and reviewing applications used to determine eligibility;
• Entering information into agency automated systems and generating reports as needed;
• Preparing case records and written recommendations pertaining to cases assigned;
• Performing routine office tasks such as answering telephones copying and scanning documents preparing agency correspondence mail processing and filling;
• Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid TANF and SNAP;
• Assisting with registering and filing clearances through State benefits systems;
• Gathering report facts reading and interpreting complex public assistance policies and regulations;
• Other related duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

Considerable knowledge in Social and human services programs; Basic math; Familiarity with using standard office equipment such as computers photocopiers fax machines etc.

Demonstrated skills in reading and oral comprehension in regards to interpreting and applying established guidelines policies processes and procedures; Microsoft Office Suite (e.g. Word Excel and Outlook); Data entry; Gathering data and reporting data accurately; Excellent interpersonal and oral/written communication; customer service; Basic mathematical computations.

Demonstrated ability to learn and effectively usehuman/social servicessystems and software programs; read learn and interpret policies and procedures; multi-task; exercise sound judgment.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED;
• 3 years of administrative support experience;
• 1 year in a human services environment preferred;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:

• None required

• Associates Degree or above;
• Microsoft Office experience is preferred;
• Customer Service experience is a plus;
• Bilingual is a plus.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

The City of Richmond Values Veterans.We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.