Technical Support Representative Intern
Technical Support Representative Intern
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Job Description
Are you excited about helping engineers and scientists solve tomorrows grand challenges Do you live for that aha! moment when solving a complex technical problem Are you at your best working in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps Do you want to build a career in the Support department If so join our team and help NIs customers achieve long-term success!
Technical SupportRepresentativespartner with customers to ensure their success through broad-based technicalsupportofNI Products. Technical SupportRepresentativesrespond to technical needs to help maintain or accelerate our customers development schedule building customer loyalty and gaining a reputation as trusted technical partners.
In this Role Your Responsibilities Will Be:
Creates and routes technical issues for all customers
- Handle inbound technical support requests (Phone Email Web).
- Validates customer entitlements and approves exceptions for unentitled customers.
- Dispatch out-of-TSR scope technical issues to the appropriate support group.
- Create and manage customer data records within our applications to ensure proper data integrity.
Resolves technical issues for customers across all account tiers
- Resolves customers single incidents during activationinstallationimplementation and/or maintenance of TSR supported issues.
- Bring uptechnical issues internally to the appropriate support group while maintaining ownership of customer interaction.
Captures and documents knowledge to enable self-service resolution
- Learns and adopt Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
Who You Are:
A dynamic client-focused employee whos always ahead of the curve.
For This Role You Will Need:
- Technician-level education in engineering or a science-related field such as IT electronic engineering automotive manufacturing support or other.
- Alternatively currently pursuing a bachelors degree in an engineering or science-related field OR having 1 year of experience working in a Technical Support position.
- Intermediate or advanced English and Italian oral and written.
Preferred Qualifications that Set You Apart:
- Communication Conveying information and ideas clearly and concisely to individuals.
- Problem SolverResponds quickly to resolve customer problems;integrates information from disparate sources toidentify underlying causesand find creative solutions; keeps customers informed and provides feedback on actions taken.
- TechnicalFamiliarwith electronic circuit design concepts and basic electronic of essential networking principles and knowledge of programminglanguages. Strong understanding of technical elements required to solve low-complexity issues. Basic understanding of core products to solve mid-complexity issues with the help of others.
- Assimilates Information quickly - Readily absorbs and comprehends new information from formal and informal learning experiences; quickly sizes up new situations or information and isolates the most important elements.
- Collaborative Team oriented with the ability to effectively collaborate with peers. Leverages others skills and gains their support by asking for their ideas opinions and participation when solving problems making decisions and carrying out plans.
- Customer Focus Uses understanding of customer needs and the organizations customer service practices to set priorities make decisions and take actions that create customer satisfaction.
Our Culture & Commitment to You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
Intern
Employment Type
Full-Time
