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The Senior Software Engineer MES is responsible for ensuring the stability reliability and continuous improvement of Manufacturing Execution Systems. This role focuses on providing expert support maintenance and enhancements for currently used MES platforms (Critical Manufacturing & Delmia Apriso) enabling efficient production operations and rapid issue resolution. The ideal candidate combines technical troubleshooting skills with a strong understanding of manufacturing processes and a commitment to delivering excellent service to business-users.
Key Responsibilities
Deliver second-line support for MES platforms addressing incidents service requests and user queries in a timely manner.
Troubleshoot debug and resolve MES system issues escalating complex problems as needed.
Perform routine system maintenance upgrades and patches to ensure optimal performance and compliance.
Collaborate with cross-functional teams (production QA IT) to analyze and resolve MES-related problems.
Document support activities solutions and system modifications for traceability and compliance.
Participate in root cause analysis and implement corrective/preventive actions for recurring issues.
Develop or configure new or updated system functionalities.
Write clean efficient and maintainable code for MES systems adhering to best practices and coding standards.
Provide training and support to MES users promoting best practices and system adoption.
Stay updated on MES (CMF & Apriso) developments and recommend improvements.
Contribute to the testing and deployment of new MES functionalities and integrations.
Assist in task estimation planning and continuous improvement initiatives for MES support activities.
Apply agile methodologies and principles to manage projects and deliver value quickly and efficiently.
Key Requirements
More than 5 years of experience in applications of IT support with a focus on regulatory and Quality Solutions.
Experience supporting and maintaining MES platforms specifically CMF and/or Apriso.
Proficient communication skills to align with Business Users.
Proficient in troubleshooting debugging and resolving software and system issues in a manufacturing environment.
Strong understanding of manufacturing processes and MES workflows.
Familiarity with database technologies (e.g. SQL) scripting and integration with shop-floor equipment.
Knowledge of ITIL (IT infrastructure Library) or similar service management frameworks is an advantage.
Experience with software development methodologies (e.g. Agile) and version control systems (e.g. GitHub).
Proficient in one or more programming languages relevant to MES systems (e.g. Python Java C# JavaScript/TypeScript).
Excellent problem-solving analytical and communication skills.
Ability to document technical solutions and provide user training.
Team player with strong collaboration skills across technical and non-technical stakeholders.
Willingness to participate in on-call support rotations and respond to urgent production issues when .
Education & Qualifications
A Bachelors / Masters degree in Engineering Software development Information technology or a related field. Advanced degrees or certifications are a plus.
Itil 4 GMP or Database technologies is a plus
Travel Requirements
Position involve travel up to 10% of the time mostly within Europe Asia Pacific and Americas.
Most trips will include overnight travel.
Languages
English
Portuguese or Spanish is a plus
Working Conditions
Hybrid working model driven by business requirements as Convatec has a flexible approach to office working.
Our transformation will change your career. For good. Youll be pushed to think bigger and aim for excellence. Your ideas will be heard and youll be supported to bring them to life. Therell be challenges. But stretch yourself and embrace the opportunities and you could make your biggest impact yet.
This is stepping outside of your comfort zone.
This is work thatll move you.
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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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Required Experience:
Senior IC
Full-Time