Client Services Coordinator, Intake
Client Services Coordinator, Intake
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Job Description
Access Healthcare Services is a leading home and community healthcare provider serving the Ottawa and Champlain region. AHS provides nursing personal and home support services on behalf of Ontario Health at Home insurance providers community partners and private individuals. AHS holds exemplary status with Accreditation Canada and offers a range of nursing and support services including specialty and ambulatory care clinics in home nursing and personal support corporate wellness services and facility staffing relief.
POSITION TITLE
Client Services Coordinator Intake
POSITION PROFILE
The Intake Coordinator is based in the Ottawa Office and provides support across both Ottawa and Pembroke branches. They are responsible for the intake of new client service offers and process incoming updates for existing clients. The Intake Coordinator will provide additional administrative support to the Coordination team as needed.
REQUIRED SKILLS
- Excellent customer service skills
- Fosters a positive workplace culture and disposition
- Ability to be proactive multi-task problem solve and adjust to rapidly changing priorities.
- Ability to plan organize and coordinate activities/events.
- Ability to work both independently and collaboratively as a member of a team.
- Excellent written and verbal communication skills
- Able to work independently and as part of a team
ROLES & RESPONSIBILTIES
- Facilitates intake and undertakes correct set up of all new client referrals
- Processes all incoming updates accurately and communicates relevant information to teams as required
- Provides customer service support by responding to client inquiries as required
- Maintains accessibility by phone for patients care providers referral sources and other stakeholders
- Responds to faxes and emails in a timely manner
- Assists the Coordination team as required including primary desk coverage
- Follow up appropriately on time sensitive matters.
- Ensures documentation is completed as per organizational policies and procedures
- Respond to faxes and emails in a timely manner
- Enters and/or escalates critical and relevant information to ensure appropriate and timely follow up
- Other duties as determined by the Manager Client Services or designate
REQUIREMENTS
- University/College education preferred
- Office Administration and/or Medical Terminology certification preferred
- Bilingualism in English and French Preferred
- Proficiency in MS Office programs including Outlook Teams Word Excel
- Minimum 1 year experience in medical administration and/or scheduling environment preferred
- Experience with AlayaCare is an asset
- Experience in Home and Community care an asset
BENEFITS
RRSP Matching
Health Benefits
Monthly and yearly bonuses
Access Healthcare Services Inc. is proud to announce that it has recently (2023) been re-awarded a four-year accreditation with exemplary standing the highest award available from Accreditation Canada. We are a nurse managed home healthcare organization that provides services on behalf of the Champlain Local Health Integration Network private individuals insurance companies and other municipal and provincial organizations in various sectors.
As an equal opportunity employer Access Healthcare Services Inc. is committed to diversity inclusion and accessibility. Access Healthcare Services Inc. welcomes and encourages applications from all people. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We would like to thank everyone in advance for their interest in Access Healthcare Services Inc. however only applicants selected to join us for the first round will be contacted.
Required Experience:
IC
Employment Type
Full-Time
