Supervisor, Payments

Basic Function

HF Sinclair is seeking a Supervisor Payment Acceptance and Processing based in Salt Lake City UT. In this role you will oversee the day-to-day operations supporting our customers with retail card-present payment acceptance across the HF Sinclair network. This includes ensuring the accurate timely and compliant processing of Visa Mastercard Amex Discover fleet and other primarily card-based transactions. Youll serve as a key partner in maintaining operational efficiency and work closely with the Point-of-Sale (POS) Technical Support Supervisor and cross-functional teams to resolve issues and drive improvements related to credit debit and fleet card payment acceptance.

Please note: This is not an Accounts Payable or Accounts Receivable role. We are specifically seeking candidates with direct hands-on experience in B2C and fleet-based retail card-present payment acceptance within a merchant or multi-site retail environment.

Job Duties

• Supervise daily payment operations including transaction processing settlement and issue resolution.
• Supervise Chargeback Desk activities overseeing receipt investigation customer billing and adherence to card brand regulations.
• Supervise activities of the Payments Operations Support team including customer setups billing coordination inquiry resolution and data accuracy.
• Partner with the POS Technical Support Supervisor to ensure coordinated resolution of payment-related system issues.
• Collaborate with banks payment processors and vendors to resolve day to day operational and technical issues.
• Recommend and implement process enhancements to increase operational efficiency and customer satisfaction.
• Support payment-related initiatives including vendor engagements system updates and feature testing.
• In conjunction with the GM-Payments serve as a SME in payments acceptance to the larger organization.

Experience

• Minimum 5years of experience in payment acceptance chargebacks or related financial operations.
• POS hardware and software systems experience particularly those in the petroleum space.
• Strong knowledge of payment processing chargebacks and card brand rules.
• Familiarity with end-to-end payment lifecycle: authorization settlement reconciliation and exceptions.

Preferred Experience
Supervisory or team leadership experience preferred.

Education Level

Bachelors Degree in Business Administration Finance Information Systems or a related field; OR 5years experiencein B2B or B2C payment processing may be considered in place of formal education.

Required Skills

• Excellent analytical organizational and problem-solving skills.
• Strong interpersonal and communication abilities with a collaborative mindset.
• Proficiency in Microsoft Office (especially Excel).
• Experience with Salesforce andSAP.
• Ability to manage day-to-day priorities while developing team members.

Preferred Skills

• Experience with processor/vendor platforms.
• B2B or B2C payment processing experience.
• Petroleum or convenience store payment acceptance experience.

Supervisory/Managerial Responsibility

Direct supervision of a Chargeback Analyst and a Payments Operations Supports Specialist.

Work Conditions

• Initial onboarding will require in-office presence 5 days a week.
• Hybrid work schedule (3-4 days in office) available after training period.
• Upto 20% travel may be required.

Benefits

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include but are not limited to the following:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time-Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

We are committed to fostering a supportive and inclusive work environment ensuring our employees have the resources needed to thrive professionally and personally.

Benefit eligibility is governed by official plan documents for more details visitTotal Rewards.

Our One HF Sinclair Culture

At HF Sinclair we are united through our One HF Sinclair Culture which is underpinned by our five core values of Safety Integrity Teamwork Ownership and Inclusion. Developed to empower our people our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions shape our behaviors and keep us connected across the entire organization.

We maintain a true Safety culture for our employees communities environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees investors communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences viewpoints and backgrounds. What makes each of us different together makes us stronger.

About HF Sinclair Corporation

HF Sinclair Corporation headquartered in Dallas Texas is an independent energy company that produces and markets high-value light products such as gasoline diesel fuel jet fuel renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas Oklahoma New Mexico Wyoming Washington and Utah and markets its refined products principally in the Southwest U.S. the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S. Canada and the Netherlands and export products to more than 80 countries. Through its subsidiaries HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia New Mexico. HF Sinclair provides petroleum product and crude oil transportation terminalling storage and throughput services to its refineries and the petroleum industry.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other prohibited ground of discrimination.