Front Desk Supervisor
Front Desk Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Mokara Hotel and Spa
The Mokara Hotel & Spa a relaxing retreat on San Antonios world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.
The Mokara Hotel & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Mokara Hotel & Spa may be your perfect match.
Job Description
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities
- Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures. Where applicable ensure process meets Forbes Service Standards
- To be fully acquainted with the different points of interests near the Riverwalk Downtown and other surrounding areas
- To be experienced with various guest scenarios
- Ability to count and disburse money
- To be familiar with all technical equipment related to the Front Desk
- To understand the influence and importance of all departments on the Front Desk
- Must be able to perform all positions in the Front Office department
- Responsible for the training of new associates
- Understand all radio codes and emergency procedures
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager
Qualifications
- Previous customer service experience
- Previous cash handling experience
- Previous hotel experience highly preferred
- Ability to clearly communicate (verbal and written) in English with guests associates and vendors
- Ability to stand for 8 hour shift
- Must be able to work a flexible schedule to include nights holidays and weekends
- Computer Skills (Synergy Nucleus Epitome Vision GoConcierge Microsoft Office)
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Manager
Employment Type
Unclear
