Front Office Agent "Saudi Only"
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary of Responsibilities:
Reporting to Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Greet check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each guest who approaches the Reception Desk
- Drive rate through up-selling room brands
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Qualifications :
- Proficiency in English (verbal and written) second language an asset
- Prior experience working with Opera or a related system
- Previous customer related experience preferred
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 25 lbs
- Frequent kneeling pushing pulling lifting
Occasional ascending or descending ladders stairs and ramps
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
