IT Specialist
IT Specialist
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Job Description
TITLE:IT Specialist
DIVISION:Information Technology
REPORTS TO:Manager IT
EMPLOYMENT TYPE:Full-Time
FLSA STATUS:Exempt
WORK LOCATION:Columbus OH
COMPANY DESCRIPTION: Nationwide Energy Partners (NEP) is a leading provider of energy management solutions for apartment and condominium communities. NEP has been at the forefront of delivering customized electricity water and technology solutions to multifamily properties since 1999. Today we serve approximately 250 multifamily communities and over 50000 residents across nine states.
At NEP we empower property owners managers and residents with customized energy solutions that drive efficiency sustainability and keep rents low while providing financial benefits. Our services include access to capital funding flexible and fast installation ongoing residual income improved net operating income 100% carbon-free energy actionable data and reporting and industry-leading accuracy and reliability. NEP is shaping the future of multifamily energy management.
COMPANY CULTURE: We prioritize well-being and work-life balance while cultivating a collaborative high-energy environment where innovation integrity and respect shape everything we do. As an industry leader in a rapidly expanding market we embrace a fast-paced dynamic atmosphere that fosters career growth and development.
COMPANY MISSION: Our mission is to create a world where communities serve as a catalyst for connectionwhere choice control and sustainability drive the evolution of multifamily energy solutions. Guided by our core values of performance communication leadership quality and teamwork we deliver clean energy services that enhance efficiency reliability and environmental responsibility. Our commitment to environmental responsibility drives us to make a meaningful impact.
JOB SUMMARY: The IT specialist will be responsible for providing technical assistance and supporting ourbusiness colleagues. This role involves troubleshooting hardware and software issues setting up and maintaining computer systems and ensuring optimal performance of the IT infrastructure. This is a hybrid position at our corporateoffice. The hours are 9:00 am to 5:30 pm.
DUTIES AND RESPONSIBILITIES
Provide outstanding service to and build relationships with our colleagues every day.
Work individually and as a team to meet and exceed established goals (ticket SLAs departmental goals and personal goals).
Maintain up-to-date knowledge in our knowledge base on technology and procedures.
Compile documentation necessary for effectively fulfilling customer needs.
Follow up with our colleagues to ensure the issues have been resolved.
Drive initiatives that improve the service desk.
Provide the best service possible to our colleagues.
Respond to incidents and requests via our ticketing system email or in person.
Prioritize incidents and service requests to meet defined SLAs.
Responsible for computer hardware software printer and conference room support.
Responsible for colleague account management (creation deletion lock unlock and password resets).
Work with vendors for tier 3 support.
Gather data and prepare performance reports for management.
QUALIFICATIONS
Minimum 4 years of IT support.
An associates degree in IT is preferred (not required).
Ability to demonstrate professional verbal and written communication skills.
Ability to quickly resolve complex customer problems using various resources.
A and Network certifications are a plus (not required).
Strong knowledge of Windows 11 MacOS Android and iOS.
Strong knowledge of Microsoft Office 365.
Oracle experience preferred(not required).
Troubleshooting skills for resolving Level 1/1.5 IT issues.
Strong customer service orientation with a positive and patient demeanor.
Ability to work well in a team and collaborate with colleagues.
Ability to handle a fast-paced work environment and prioritize tasks effectively.
After-hours on-call support if needed.
Strong multi-tasking and organizational skills.
Ability to analyze and solve problems effectively.
The pay range for this position is below. The specific starting rate will depend on the chosen candidates qualifications and prior experience. $50000 (entry level qualifications) to $55000 (highly experienced).
POSITION REQUIREMENTS: The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made for individuals with disabilities to perform these functions in accordance with applicable law. While performing the duties of this position the employee may be regularly required for extended periods of time to:
Remain in a stationary position
Use hands and fingers
Utilize a computer monitor with visual activity
Operate technology or other office machinery such as printers scanners etc.
Communicate verbally and/or in writing with others
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees with this classification. For Nationwide Energy Partners to remain efficient as a growing organization team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
PERKS AND BENEFITS
Comprehensive health dental and vision plans
4 weeks PTO paid holidays
401k program with Company match
Hybrid work schedule for most positions
Professional development opportunities
Quarterly business updates
Company sponsored events
Cell phone reimbursement
Company paid parking Downtown (for Columbus HQ Employees Only)
Nationwide Energy Partners provides equal employment opportunities to all qualified individuals and administers all aspects and conditions of pre-employment and employment without regard to protected characteristics.
Required Experience:
Junior IC
Employment Type
Full-Time
