Labor Program Specialist - Agency Only
Labor Program Specialist - Agency Only
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Job Description
Department of Labor
Job Class Code: 0787
Grade: 25/Professional & Technical
Salary: $54412.80-$76315.20/Annually
Location: Augusta
Opening Date: July 3 2025
Closing Date: July 18 2025
- Does the prospect of working with a diverse self-motivated team excite you
- Would you enjoy collaborating with colleagues committed to improving program performance and delivering quality services
- Are you seeking a position where the work you perform makes a critical difference in the lives of others
- If your answer is yes then we want to talk to you about the possibility of joining our team!
The Training and Support Unit (TSU) under the Bureau of Unemployment Compensation (BUC) with the Department of Labor has an opening for a Labor Program Specialist (LPS). This is a permanent position based out of the Augusta office with a hybrid work schedule option. LPS duties include TSU Help Desk and Training unit staff support and oversight. In addition to managing MAII training activities the LPS position will assist with the TSUs Help Desk staff provide guidance and support of processing daily tickets and oversee TSU daily operations and other Bureau initiatives. This includes but is not limited to managing a Footprints ticketing system monitoring daily and weekly ticketprioritization overseeing the daily correspondence workflow and coordinating correspondence initiatives with the bureaus vendors and business teams.
This person will oversee adding/removing users State access of equipment deployment and recovery NDA completion verification ReEmployME access and Outlook access via the Footprints ticketing system. The LPS position provides support to assigned staff as the liaisons for MPX print/mail responsibilities for BUC and is intricately involved with various third-party vendors who process all correspondence generated by the Bureau of Unemployment Compensation. TSU duties include the creation and maintenance of training materials and providing or presenting training to staff as it relates to the ReEmployME system and related applications. Experience with coordinating training for adult learners both in person and remote is highly desirable.
An intermediate to advanced level of understanding of computer software and technology is required. Work is independent in nature and includes collaboration as a team with Bureau and Department management support staff and system vendors. Excellent communication skills are required and the ability to manage several projects at one time is essential. An independent resourceful and proactive outlook is a must.
Primary responsibilities include:
- Provides guidance and technical assistance to program and field operation managers on the implementation and interpretation of new programs policies procedures and guidelines to ensure compliance and promote consistency in programs and operations.
- Designs develops and implements performance and evaluation practices for employment and training programs to ensure effective and consistent program operation.
- Prepares monthly quarterly and annual performance reports in order to inform the public of program purpose guidelines rules and regulations and meet state/federal reporting requirements.
- Monitors and evaluates delivery of program services by local offices and contracted service providers to ensure consistent delivery of services in accordance with established guidelines.
- Reviews and evaluates employment and training services in order to improve program efficiency and effectiveness.
- Research analyzes and develops employment and training programs and program strategies to improve workforce development service outcomes.
Skills or knowledge required:
- Knowledge of research and analysis principles and techniques.
- Knowledge of planning concepts methods and techniques.
- Knowledge of labor laws (employment or unemployment insurance) rules regulations and guidelines.
- Knowledge of agency goals objectives and procedures.
- Knowledge of report writing format and techniques.
- Knowledge of training resources throughout the State.
- Ability to interpret rules and regulations.
- Ability to establish and implement employment and training program policy.
- Ability to establish and maintain effective working relationships.
- Ability to communicate effectively orally and in writing.
- Ability to write clearly and effectively.
- Ability to support TSU primary objective to develop and maintain BUC training materials for BUC staff and contracted staff as required.
- Ability to analyze evaluate interpret and adapt program services and guidelines.
- Ability to analyze evaluate and interpret program performance data.
- Ability to research and develop recommendations for program improvement and compliance including legislation rules regulations or policies.
- Ability to manage and lead projects.
- Ability to communicate collaborate and coordinate with a wide variety of management and non-management positions.
Minimum qualifications:
ABachelorsDegree in Business/Public Administration Economics Education Human Resources social or behavioral sciences or related area and four (4)years experiencein unemployment program services employment services economic analysis research business management or training programs/services. Additional years of experience may be substituted for education on a year-for-year basis.
Contact information:
Questions about this position should be directed to Brenda Lamb TSU Team Leader. Email address:
Application Instructions:
Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application please download and print one here contact our office at . Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Security & Employment Service Center 45 Commerce Drive Augusta ME 04330 or faxed to . Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
- Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.09% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
