Please note: Position is based in either Bangalore KA or Hyderabad TG (Remote exceptions not available) with applicable work-from-office policies.
strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem and provide solutions to assist our third-party business partners better serve their customers.
The Audit & Insights Team (AIT) is seeking an experienced KMO Program Manager to provide comprehensive knowledge management and operational solutions for our global audit programs. This role will be responsible for end-to-end delivery of KMO solutions from program onboarding to maintenance while ensuring operational excellence through effective content communication and learning strategies.
6 years of experience in program or audit life-cycle management preferably in knowledge management operations
Bachelors degree in related field or equivalent practical experience
Demonstrated experience in developing and maintaining SOPs training materials and learning curricula
Strong track record of using data and metrics to drive improvements and measure program effectiveness
Excellent verbal and written communication skills with ability to engage multiple stakeholders
Advanced proficiency in MS Office suite particularly Excel (pivot tables complex formulas data analysis)
Experience in instructional design and content development for global audiences
Proven ability to work in fast-paced ambiguous environments and adapt to changing priorities
Preferred Qualifications:
Industry certifications in instructional design knowledge management or project management
Experience managing certified instructor programs
Demonstrated expertise in learning management systems and content management systems
Previous experience in audit operations or related field
Experience with multiple learning methodologies and content delivery platforms
Strong stakeholder management skills across all organizational levels
Background in process improvement and operational excellence
The ideal candidate will be detail-oriented strategic in thinking and able to balance multiple priorities while maintaining high standards of quality. They should have a proven track record of developing and implementing successful knowledge management solutions in a global environment.
Key job responsibilities
Key Responsibilites
Program Management
Lead end-to-end program onboarding and implementation
Develop and maintain comprehensive SOPs for all audit programs
Manage existing program learning needs and implement improvements
Track and report on program metrics and KPIs
Learning & Development
Design and develop learning curricula for new and existing programs
Create and maintain training plans for global audit teams
Manage and develop certified instructor program
Implement innovative learning solutions beyond traditional training methods
Content & Communication
Develop and maintain high-quality content for global auditors
Create effective communication strategies for program updates and changes
Ensure consistency and accuracy of all program documentation
Manage content lifecycle and updates
Stakeholder Management
Partner with cross-functional teams to identify and address program needs
Build and maintain relationships with key stakeholders
Provide regular updates on program status and improvements
Influence stakeholders to drive program adoption and success
Innovation & Improvement
Identify opportunities for program optimization
Implement data-driven improvements to existing processes
Develop and execute strategic roadmaps for program growth
Lead continuous improvement initiatives
- 5 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
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