Enterprise Customer Success Manager, EMEA
Enterprise Customer Success Manager, EMEA
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Job Description
Why Harvey
Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers engineers and research scientists. Weve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:
Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world including Paul Weiss A&O Shearman Ashurst OMelveny & Myers PwC KKR and many others.
Strategic investors: Raised over $500 million from strategic investors including Sequoia Google Ventures Kleiner Perkins and OpenAI.
World-class team: Harvey is hiring the best talent from DeepMind Google Brain Stripe FAIR Tesla Autopilot Glean Superhuman Figma and more.
Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
Performance: 4x ARR in 2024.
Competitive compensation.
Role Overview
As an Enterprise Customer Success Manager youll play a critical role in guiding our clients through their journey with Harvey and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. Youll act as a trusted advisor deeply integrating Harvey into their business processes and workflows.
What Youll Do
Strategic Implementation: Lead the integration of Harvey into client workflows ensuring seamless adoption and optimal use of our AI solutions.
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a must have product.
Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
Success Metrics Management: Leverage adoption rates utilization metrics and other KPIs to drive strategies ensuring client satisfaction and high ROI.
Advocacy and Engagement: Encourage user and stakeholder engagement transforming them into Harvey advocates within their organizations.
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction ensuring readiness for renewal and expansion opportunities.
Feedback Loop: Relay client insights back to our internal teams aiding in the continuous improvement of our product and services.
What You Have
Experienced professionals with a background in Enterprise SaaS legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
Individuals with excellent communication and strategic planning skills capable of influencing stakeholders at various levels.
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as committed collaborative and proactive with a team-first mentality.
What We Offer
A chance to be at the forefront of AI technology and innovation directly impacting how our clients businesses operate and thrive.
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth learning and development.
Please find our UK applicant privacy notice here.
Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing .
Required Experience:
Manager
Employment Type
Full-Time
