Director of People Success
Director of People Success
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Job Description
If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do we believe in creating growth for our clients our employees and our community. For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions. We are passionate about cultivating career advancements for our people and support them through mentorship leadership and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStars accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values embraced by our 3000 employees worldwide. From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success.
We are excited to have you apply to join our leadership team and cant wait to discuss how we can help you find growth as well as how you can drive growth for your team and make an impact on our business.
About The Director of People Success:
The Director of People Success (Human Resources) will play a critical role in leading regional Human Resources business partners that drive organizational performance through people strategies for our North America and European regions. The role requires an experienced leader who believes in creating an environment where exceptional results are delivered and the best ideas and talents of a geographically dispersed client-focused workforce come to life. Ideal candidates will have experience managing multi-geographical HR teams utilizing data and analytics to create and drive people through strategies leveraging a variety of tools and harnessing strong positive employee engagement to drive performance.
Location: Ogden Hybrid or Dublin Hybrid
What will you do
Formulate and execute people strategies that directly support the overarching business objectives of the organization and the region.
Work collaboratively with all layers of leadership to synchronize people strategies with the broader business goals of the organization particularly for our NAMER EMEA employee base.
Lead and manage a team of HR Business Partners in North America and Europe providing guidance coaching and daily support.
Foster a culture of collaboration accountability and continuous improvement within the Human Resources team and across the business.
Continuously assess and enhance performance management processes to adapt to changing organizational needs and industry trends.
Implement feedback mechanisms to gather insights from employees and management for policy improvement.
Develop and execute risk mitigation strategies and documentation processes for employee relations management investigations terminations performance management corrective actions RIFs appeals and business restructuring activities.
Establish and monitor key performance indicators (KPIs) for HR Business Partners regularly reporting on metrics and analytics.
Act as a strategic advisor to business leaders understanding their goals and aligning people strategies to support the achievement of overall organizational objectives.
Drive workforce planning initiatives to ensure the organization has the right talent in the right place at the right time.
Collaborate with business leaders to anticipate staffing needs and develop proactive talent strategies.
Ensure consistent application of company policies and procedures promoting a positive and inclusive work environment.
Lead change management initiatives to facilitate organizational growth restructuring or other significant changes.
Work closely with business leaders to communicate changes effectively and minimize disruption.
Execute the implementation of performance management processes including goal-setting performance reviews and talent development.
Collaborate with business leaders to address performance issues and develop improvement plans.
Utilize data-driven insights to inform decision-making and drive continuous improvement.
What Will You Need to Succeed
8 years of progressively more complex leadership experience in sales business process outsourcing contact center or staffing industries plus a Bachelors Degree (or equivalent experience) in Human Resources Business Administration Management or a related field. Advanced degree and professional certifications (e.g. SHRM HRCI) preferred.
Proven experience in a senior Human Resources leadership role ideally as a Director or Sr Manager overseeing scaled regional operations.
Track record of successfully implementing people strategies that contribute to organizational success.
Familiarity with HRIS and technology solutions Workday experience preferred and the ability to drive process and system improvement initiatives.
Strategic Thinking: Ability to align people strategies with company and regional business objectives.
Leadership: Proven leadership skills with the ability to inspire and guide a dispersed regional Human Resources team to deliver exceptional results.
Performance Management: Strong expertise in performance management development and retention strategies to build and maintain a high-performing workforce with an emphasis on multi-geographical compliance and local labor law adherence.
Change Management: Proven experience in leading organizational change initiatives and driving a culture of continuous improvement.
Regional Expertise: Understanding of regional workforce and industry trends employment laws and cultural nuances to effectively lead people initiatives on a large regional scale particularly in North America and Europe.
Communication Skills: Excellent communication and interpersonal skills with the ability to convey complex concepts in a clear and compelling manner.
Collaboration: Demonstrated ability to collaborate with diverse stakeholders fostering a culture of teamwork and cross-functional collaboration.
What We Offer:
In our commitment to our We Care value we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match hardship loan program access to financial wellness advisor
Comprehensive healthcare coverage including medical dental and vision
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process please contact us at for assistance.
Required Experience:
Director
Employment Type
Full-Time
