Apprenticeship - Customer Success Manager - F/M

Sparteo is an independent suite of AI-powered advertising technologies built on sustainable sovereign infrastructure.

Since 2018 weve been reshaping programmatic advertising to make it faster more transparent and more profitable by building the most direct path between publishers and advertisers.
But we dont stop here: wherever attention lives on the web in apps on CTV and beyond our mission is to monetize audiences across every device. Our data-driven tech delivers 30% higher revenues for our clients on average than traditional solutions.

Our Solutions:

Actirise: the display tech designed for performance
FastCMP: the consent management platform specifically designed for business purposes
Meetscale: the most advanced SSP for Publishers and Ad Networks
Viously: the ultimate all-in-one video tech solution
Voxeus: the audio distribution and monetization technology

Behind Sparteos growth is a team of 100 talents across 11 countries united by a shared ambition to redefine the future of digital advertising.

Our dedication has placed Sparteo among the most dynamic tech players in Europe:

• FT1000 ranking Among the fastest-growing European companies in 2024 & 2025
• The Europas Featured in the list of 100 hottest startups
• Pixalate Ranking #1 Web SSP in France with our Actirise solution overtaking Google AdExchange

These milestones are just the result. What truly sets us apart is how we work: at Sparteo we dont settle we act.

• We are hungry: Always pushing for better never settling for average.
• We are data-obsessed: Facts guide us not assumptions not egos.
• We think as one: Collective goals come before personal wins.
• We trade off: We simplify prioritize and go for high-impact results.
• We solve problems: We own challenges and turn ideas into action.
• We say what we do: Radical transparency is how we grow no fluff no hiding
  

Discover our journey products and culture on our website

Your Job

As a Customer Success Manager Apprentice at Sparteo youll be a key member of our team actively contributing to client satisfaction and retention. Under the guidance of your mentor youll progressively develop your skills across all CSM responsibilities.

To specify

• Participation in Client Portfolio Management: Youll learn to monitor and contribute to the satisfaction of a client portfolio helping to develop and track personalized strategies to meet their needs.
• Client Support and Communication: Working alongside the team youll be a primary point of contact for clients. Youll help qualify their requests ensure timely resolution of their issues and maintain fluid communication.
• Client Relationship Development: Youll contribute to building and maintaining strong relationships with our clients seeking to understand their challenges and helping to align our services with their objectives.
• Preparation for and Participation in Client Exchanges: Youll assist in preparing for client meetings and presentations and may participate in them to discuss service updates operational changes and gather their feedback.
• Cross-functional Collaboration: Youll work closely with the sales marketing and product teams helping to relay client feedback so it can be incorporated into the development of our offerings.
• Contribution to Client Onboarding: Youll participate in supporting new clients during their integration ensuring a smooth and positive start to their experience with our services.
• Analysis and Monitoring of Metrics: Youll be introduced to tracking client engagement and satisfaction metrics and youll help analyze this data to propose areas for improvement.

This apprenticeship will provide you with concrete and valuable experience in Customer Success within a dynamic and innovative company.

Your profile for this job

Were looking for a motivated and eager-to-learn Customer Success Manager Apprentice who possesses excellent people skills and strong potential above all else. More than specific professional experiences we value the following competencies:

• Problem-Solving & Proactivity: You can quickly identify challenges propose innovative solutions and contribute to efficient problem resolution.
• Data-Driven Mindset: Youre comfortable with data and understand its importance in refining strategies and improving client satisfaction.
• Team Player: You enjoy collaborating and easily integrate into a collective environment.
• Eagerness to Learn & Openness to Feedback: Youre curious open to new knowledge and know how to leverage feedback for continuous improvement.
• Understanding of Company and Products: Youre keen to quickly grasp Sparteos organization and our offerings and youre ready to develop skills in operational tasks.

Your mind set to share our adventure

• You want to make an impact and move things forward collectively. Does hearing phrases like Yes but weve been doing it this way for years... make your hair stand on end We feel the same way: progress is made by questioning what already exists.
• You solve problems pragmatically and analytically.
• Youre looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you.
• Your ability to listen encourages you to challenge and improve yourself on an ongoing basis.

Benefits & Work Environment

• Dynamic Remote Culture: At Sparteo we embrace a flexible work environment that adapts to your lifestyle allowing you to contribute from wherever you feel most productive be it from home or our urban offices in Paris Lille or London.
• Close-knit Team: Be part of our dynamic and united team where collaboration innovation and mutual support drive our collective success and create a thriving work environment.
• Vibrant Social Events: Engage in regular social gatherings and company events that foster community and celebrate our milestones.
• Rapid Growth: Experience the excitement of working with a company in rapid expansion mode impacting the advertising technology landscape across Europe and beyond.
• Tailored Support: We provide robust career development support including training programs career check-ins with HR opportunities for internal mobility and performance feedback sessions conducted quarterly or semi-annually depending on your role.
• RTT Days: We support work-life balance with additional rest days (RTT) provided based on position and tenure empowering you to recharge and enjoy life outside of work.
• Comprehensive Health and pension plans: We provide a robust health benefits plan ensuring you and your family are covered and cared for.
• Additional Perks:
  • Benefit from the Swile card for meals.
  • Partial reimbursement of public transit passes.

Ready to join Team Sparteo Send us your CV and continue the recruitment process!

Here are the stages in our recruitment process

• Discussions about your driving forces your ambitions and our Sparteo mindset will be held with a member of our Talent Acquisition team.

• Analytical and business logic tests

• Discussions with one or more members of the Sparteo team including your future manager

• Taking up references

Our recruitment process is mainly conducted by videoconference; however certain stages may require a face-to-face meeting.