Health Center Operations Manager

Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided high-quality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.

Erie Family Health Centers a top workplace in Chicago and suburbs is looking for a valuable addition to our Health Center Operations team! The HCO Manager is responsible for overseeing the entire health center including all operational activities and projects that occur within the building. Plans directs organizes controls and evaluates the operations of one clinical practice site. HCO Manager is accountable for budget development and adherence financial performance visit volume and patient satisfaction for the site labor productivity people development and management practices quality management quality improvement regulatory compliance and achievement of the goals and objectives of the health center(s).

At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 20 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.

Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Management of Personnel and Related Functions
  • In consultation with the Site Medical Director(s) and Senior Director of Operations develops and coordinates staffing plan based on patient volume revenue and program needs.
  • Hires for site-level open positions in accordance with Eries hiring policies and in collaboration with the Talent Acquisition team.
  • Manages activities of personnel assigned to the clinical site (s).
• Oversees Budget and Financial Performance
  • In consultation with the Site Medical Director(s) and Senior Director of Operations develops collaborates and monitors the annual personnel general expense capital and grants budgets.
  • Ensures the establishment and implementation of registration charge capture collection reconciliation and audit processes consistent with established business practices.
  • Prepares and submits standardized financial performance reports and other ad hoc reporting necessary to measure and benchmark financial status.
• Ensures Quality Management and Improvement
  • Participates in maintaining an ongoing quality measurement program consistent with principles of continuous quality improvement and quality assurance.
  • Maintains an environment of care in accordance with regulatory and licensing standards including Joint Commission.
  • Encourages the use of Eries incident report system to support identification of areas in need of improvement.
  • Responds to incident reports and patient feedback in a timely manner and in adherence to Eries patient feedback and incident report guidelines.
• Achievement of Enterprise Goals
  • In partnership with Site Medical Director assumes responsibility for sites outcomes for established enterprise goals .
  • Works to support adherence to established best practices related to achievement of enterprise goals.
  • Evaluates outcomes and associated workflows for enterprise goals to continually improve outcomes.
• Oversees Patient Care Support Functions
  • Coordinates space utilization with site Medical Director.
  • Monitors and adjusts patient flow patterns in consultation with clinical providers.
  • Develops and manages new patient care program initiatives in collaboration with other administrative and clinical staff.
• Other Duties as Assigned.

Education

Required:

• High school diploma or equivalent with 6 years of progressively responsible leadership experience; OR
• Associate degree or two years of college with 4 years of progressively responsible leadership experience; OR
• Bachelors degree from a 4-year accredited college or university with 2 years of progressive leadership experience

Preferred:

• Masters degree is a plus

Experience

Required:

• Management experience including supervisory and financial responsibilities is required. The years of experience depend on the level of education.
• High school diploma or equivalent with six (6) years of progressively responsible leadership experience; OR
• Associate degree or two years of college with four (4) years of progressively responsible leadership experience; OR
• Bachelors degree from a 4-year accredited college or university with 2 years of progressive leadership experience

Preferred:

• Healthcare experience is a plus.

Skills and Knowledge

Ability to:

• Develop and implement new ideas.
• Foster and proactively support diversity in the workforce. Utilize problem-solving and analytical skills. Inspire excellence in others.
• Effectively manage a culturally diverse staff and ability to deal with a culturally and economically diverse patient population.
• Effectively delegate authority and responsibility to staff; utilize coaching and feedback skills.
• Develop analyze and interpret financial performance data.
• Inspire excellence in others.
• Utilize problem-solving and analytical skills.
• Recognize the needs physical characteristics and behavioral attributes of a variety of age groups of patients served.
• Develop analyze and interpret financial performance data.
• Communicate effectively in oral and written formats.
• Team-oriented with the ability to develop effective working relationships with both staff as well as colleagues across disciplines and functional areas.
• Work independently as well as collaboratively.
• Ability to prioritize tasks and projects to meet expected deadlines.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission vision and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.