Regional Workplace Operations Manager
Regional Workplace Operations Manager
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Job Description
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.
The Global Workplace Experience (WX) team includes Portfolio Management Design & Construction Management Workplace Operations and Global Food Service. The team mission is to build and operate a flexible global workplace that exemplifies Snaps values inspires teams to come together to think ambitiously and creatively. We balance the diverse needs of our employees and teams to collaborate and socialize as well as concentrate independently. Our workplace supports safe healthy and sustainable lifestyles and most importantly builds community.
Were looking for a Regional Workplace Operations Manager to join the Global Workplace Experience (WX) Team at Snap Inc! You will play a key role in the management of our offices in the United Kingdom (UK) & the Nordics Region. Based out of London youll support our team in ensuring our portfolio is maintained to a high standard and in compliance with local global and regional policies and guidelines. Working closely with a wide-array of internal teams as well as external partners you will play a key role in supporting events projects and the overall employee workplace experience. This role will partner closely with our third-party facilities/workplace team as well as HR Procurement Finance Security IT business leaders and other cross-functional partners to provide workplace services and programs that exemplify Snaps values: Kind Smart and Creative.
What youll do:
Be an ambassador of the overall workplace experience for all employees ensuring Snaps values and inclusive culture is translated into a welcoming and engaging workplace
Support the development of short- and long-term tactical plans and programs for the innovation of workplace amenities and services.
Partner with Workplace Operations peers to seamlessly deliver new office spaces post occupancy modifications and move management.
Oversight of all operations including events hospitality repair and maintenance warehouse management mail operations etc.
Lead implementation of experience related programs guidelines best practices and standards for employees and cross-functional service teams.
Coordinate with internal teams to facilitate a variety of events to engage teams and drive exciting employee experiences
Proactively identify business needs gain alignment on objectives scope timing and resources.
Build relationships with key business leaders and stakeholders soliciting feedback to continuously improve the employee experience
Coordinate with internal Workplace Experience teams to deliver continuous consistent communications to our offices and site leaders
Works with various teams to develop creative solutions and programs to address ever-changing business employee and customer needs
Establish and maintain open collaborative relationships with cross-functional team members landlord or building management vendors contractors and consultants
Manage vendor performance ensuring services are delivered in accordance with contracts and to agreed standards
Manage outsourced facility vendor partners to ensure workplace services and programs are consistently delivered at a high standard
Conduct regular formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved
Partners with internal and external teams to ensure ongoing workplace compliance including pandemic related regulatory requirements
Oversee complex projects that drive improvements to the employees workplace experience
Assist with the management and development of annual operating and capital budgets financial variance tracking and operations expenses
Regularly travel to our offices in the UK & Nordics portfolio to support on site Workplace teams initiatives and projects
Support ongoing financial management responsibilities including invoice review and approval partnering with procurement and other internal teams to meet requirements for purchasing & projects
Knowledge Skills and Abilities:
Self-motivated work ethic with a sense of urgency in a fast paced environment
Extremely detail-oriented with exceptional organizational skills and attention to detail
Excellent communication and interpersonal skills with the ability to work with internal and external stakeholders
Someone who can work effectively on large-scale projects while simultaneously tending to often minute details and tasks
Self-starter creative thinker and solid decision maker
Excellent written and verbal communication skills
Superior interpersonal skills to work with internal and external stakeholders
Ability to initiate and drive projects to completion with minimal guidance and to work independently as well as collaboratively in a team environment
Ability to build relationships at all levels of the organization
A passion for Snapchat!
Ability to sell ideas and concepts
Experience utilizing workplace facilities and space management systems preferred
Embody the Snap values of Kind Smart and Creative
Experience with managing a facilities operations team preferred with knowledge of building systems standard operating procedures and employee services.
Process driven individual with a proven track record of identifying gaps and implementing new processes
Prior experience in delivering soft services for a technical R&D or cleanroom facility would be beneficial
Minimum Qualifications:
Bachelors or equivalent years of experience
6 years of facilities management experience with an emphasis on facilities office management workplace services customer service food and event management
The role requires regular onsite work at our Regional Snap Office Locations
If you have a disability or special need that requires accommodation please dont be shy and provide us some information.
Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.
At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.
Required Experience:
Manager
Employment Type
Full-Time
