Customer Care Consultant â Internship
Customer Care Consultant â Internship
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Job Description
Job Description Summary
In this role you will be acting as first level support in Healthcare Digital Helpdesk for B2B customers. The employee will deliver first level support to our customers using case management tool and its capabilities. He/She will also do other activities related to Digital solutions provided by GE Healthcare. Preferred location to work from would be Logroo. As second option Barcelona.GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world
Job Description
Essential Responsibilities
Monitor incoming incident cases and service requests
Do first level support to Digital solutions based on information in the cases
Frequent customer communication about case status
Escalate cases to experts when needed
Cooperation over different functions within Healthcare Digital organization
Do small IT and other tasks like configuration and coding system updates to Healthcare Digital solutions
Help to maintain demo environment for Digital solutions
Qualifications/Requirements
Suitable for example to Masters or Bachelors student in IT
Capable to work around the year in office hours (Exact working time will be agreed with the selected candidate GE will be flexible what it comes to studies in case a student is selected)
Willingness to learn and grow in the role
Good communication skills and willingness to call customers to get additional information to cases.
Willingness to actively take responsibilities of tasks in hand
Fluency in Spanish language
Fluency in English language
Desired Characteristics
Fluency in Catalan language
Prior customer facing experience
General understanding B2B Digital/IT solutions
Knowledge of SQL and programming is advance
Knowledge of Server and client environments and their virtualization is advance
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Behaviors
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
#LI-Hybrid
#LI-AV1
Additional Information
Relocation Assistance Provided: No
Required Experience:
Intern
Employment Type
Full-Time
