Assessor - Melbourne
Assessor - Melbourne
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Assessor - Melbourne
Job No: 675572
Melbourne - Inner Suburbs & CBD
Permanent Full Time
Home Insurance
Pay Band 4
Assessor
- Assess property damage to determine claim quantum
- Melbourne Location
- Permanent Role
The Assessor is accountable for accurately assessing property damage and determining claim quantum and scope under the relevant PDS.
Through their customer interactions and support for Client Managers Assessors deliver brilliant service providing customers with peace of mind during the claims process.
What youll do
- Assess the property loss or damage determine policy coverage (claim quantum scope & schedule) work closely with builders and determine reserve within delegation levels.
- Proactively communicate clear and accurate advice solutions timeframes and claim progress to stakeholders including customers Client Managers Repairers and Suppliers
- Deliver professional and brilliant service when completing on-site and desktop assessments interacting with customers on the Client Managers request.
- Support the Client Manager to identify customer resolution strategies to minimise customer escalations.
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
What youll bring
- Industry qualifications/ studying or completed ANZIF Diploma of Loss Adjusting (Desired)
- Previous Assessing experience
- Proven performer in customer service roles
- Experience in compiling scope of works
Employee benefits Suncorp Group
Suncorp Group is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times while finding outcomes that get their lives back on a healthier happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. Someone whos naturally empathetic and finds joy and pride in making a genuine difference because youll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge you have been looking for please apply online today.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued involved and respected for their perspectives and contribution.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
Dont see a job for you
Dont see your dream job posted No problem sign up for job alerts and well let you know once something becomes available.
Sign Up TodayEmployment Type
Full-Time
