Job Description

At Zendesk we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.

The Contact Center team is looking for a hardworking DevOps engineer to help take Zendesk products to the next level in terms of functionality and integrations. Youll be joining a team that works on our Voice products. Voice is a complex real-time application that needs to be robust scalable and maintainable. Youll have the passion patience and determination to deliver high quality software to meet our customers needs. Does this sound like you

What youll do

• Building and monitoring our scalable high-performance infrastructure solutions on AWS.

• Collaborate with other teams to support product development through cloud architecture and infrastructure.

• Build monitor and improve our CI/CD pipelines.

• Drive security and compliance initiatives across the engineering organisation.

• Constantly drive improvement in Local Measure infrastructure through reliability performance and cost-optimisation.

• Support remediation of production incidents and put learnings into practice for continual improvement.

• Help foster a continuous learning culture by driving ideas and experience within the entire team.

What you bring

• 5 years of professional devops experience specifically with AWS

• Practical knowledge of the AWS Well-Architected Framework

• Experience deploying infrastructure-as-code specifically with Cloudformation

• Ability to drive devops and infrastructure initiatives

• Experience supporting and debugging production systems with critical SLAs

• Hands-on experience with CI/CD pipelines

• Strong systems architecture

• Experience in Ruby or Go

• Excellent communication skills

• Strong problem solving skills

• AWS Associate Professional or Specialty Certifications highly considered

Tech Stack & Tools

AWS services we use include: Amazon Connect CloudFormation Lambda CloudWatch SNS Kinesis EventBridge Elasticache S3 CloudFront Organization Control Tower KMS Secret Manager EKS ECR DynamoDB VPC API Gateway Cognito

We communicate over Slack and use Zoom for meetings etc. Google Docs JIRA Confluence are our most used collaboration tools.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.