Telephone Operator Supervisor
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a well-spoken and efficient Telephone Operator to manage all internal and external calls with professionalism and courtesy.
Key Responsibilities:
- Read the Log Book and receive any handover from the Night Manager/Duty Manager.
- Ensure all the systems are up and running within the telephone operators room report any defects
- Know which events and meeting we have in the hotel
- Familiarize with the local news and major events in the city
- Answer all guest information in a quick and efficient
- Update and maintain files as requested by the Telephone Operators Supervisor and Front Office Manager
- Maintain guest data base and feed in guest history
- Attend daily briefings and training
- Action any pending issues that was logged and follow up with the concerned.
- Prepared guest complaints summary and communicate the same to your Supervisor.
- Daily check all meetings functions seminars and event that is taking place during the day
- Ensure complete courtesy friendliness and professionalism at all times smile!
- Oversee and control all collateral make sure that all collateral is as per the Hotel standards
- Handle guest complaints with utmost courtesy and professionalism report immediately to senior management.
- Update Hotel information & promotions and communicate with the Front Office
- Ensure proper filing system is in place for proper filing of guest records.
Qualifications :
- Previous experience in a front office or call center role preferred.
- Clear and professional telephone etiquette.
- Fluent in English and Arabic.
- Knowledge of hotel systems (e.g. Opera) is a plus.
- Calm and organized under pressure.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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