Operations Representative Bilingual (Mutual Funds Administrator)
Operations Representative Bilingual (Mutual Funds Administrator)
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Job Description
Job Description
The incumbent of this role is required to interact directly with our clients and colleagues who are located across Canada. It is required that we service our clients in the official language of their choice (French or English).
You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.
Current work authorization for Canada is required for all openings.
This is a full-time regular (permanent) position based in Toronto.
Who We Are:
Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution clearing custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace FCC has grown to become the second-largest clearing firm in Canada with $13 (CAD) billion in assets under administration.
What You Will Do:
The Mutual Funds Administrator delivers stellar service to internal and external clients by administering a full range of operations transactions associated with the Mutual Funds department within Fidelity Clearing Canada.
The Mutual Funds department is responsible for settlements reconciliation and processing of rejected trades. The administrator will provide feedback on rejected trades to the branches as well as liaising with the various mutual fund companies for various requests.
They will ensure that daily tasks and complex issues are processed in a timely and accurate fashion while adhering to policies procedures and regulatory guidelines.
This role reports into the Team Manager - Mutual Funds and is responsible for completing daily work volumes within assigned scope of responsibility.
Responsibilities:
Maintain a balanced daily reconciliation of FundSERV and the cash flow
Reconciling/reporting control accounts on a monthly basis
Reconciling/reporting of client accounts on a monthly basis
Transfer of funds between accounts via FundSERV
Posting problematic trades using ESG standards
Investigating and correcting rejected trades
Non-financial updates for client accounts
Set up of systematic plans for client accounts
Assist in the payout of commissions to advisors
Other duties as assigned
Qualifications:
1- 2 years industry experience would be an asset
Community college degree or equivalent work experience
Industry related courses
Dataphile experience an asset
Microsoft excel
Must be bilingual in French and English
Knowledge Skills & Abilities
Ability to work both independently and as a team member
Excellent customer service skills
Ability to multitask and work efficiently under pressure
Good written and oral communication skills
Ability to thrive in a fast-paced environment while meeting firm deadlines
Some of the ways well help you feel valued and supported as part of our team:
Flexible working arrangements - hybrid options
Competitive total compensation including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day with 100% employer-paid premiums that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs including an active network of Employee Resource Groups
Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation
We care a lot about fostering a compassionate people-centric culture and are proud to have been named one of Canadas Top 100 employers for the last five years.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .
No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity
We are proud to be recipients of the following:
Awards
Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top Family-Friendly Employers
o Canadas Top Employers for Young People
Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
LinkedIn Top Companies in Canada
Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer
Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team
Required Experience:
Unclear Seniority
Employment Type
Full-Time
